Already received your order? Size and color can’t be changed once an order has shipped — you’ll need an exchange instead. Here’s how to exchange.
You may be able to change your order after it is placed. What you can change, and how long you have, depends on the change.
| What you want to change | How long you have | Where to do it |
|---|---|---|
| Size or color | Within 72 hours of payment, and only while the item has not been checked into the warehouse and the order has not shipped | Next to the item on the order confirmation page, order list or order details |
| Shipping address | Until the shipping label is generated | Order confirmation page, order list or order details |
| Shipping speed, upgrading to expedited | Until the shipping label is generated | Order confirmation page or order details |
| Order email, guest orders only | Only while you are still on the order confirmation page | Order confirmation page |
After that point we are not able to make the change, and our Customer Service team cannot make it for you either.
Size and color changes are available on made to order items only. In stock items and Customized Size items cannot be changed, and you can only move to an option at the same price. Quantity and dress style cannot be changed.
Some changes are never possible once an order is placed: adding or removing items, changing the dress style, switching between standard and custom size, and adding rush production.
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