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Canadian Customers
Promotions
- What if I used a coupon and have to return my order?
- New Year, New Wardrobe!
- The Flash Sale Page
- Free Shipping for Bridal!
- Why sign up for the Azazie newsletter?
- Azazie is at Bridal Expos!
Placing Your Order
- ★ When should I place my order?
- How do I create an Azazie account?
- Ordering Swatches
- How do I place an order?
- When will I receive my order?
- How do I check on the status of my orders?
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- How do I submit my receipt for alterations?
Our Products
- Where are my items being made?
- What items do you sell?
- Can I request changes to the design of my dress?
- Introducing Special Occasion Dresses
- Boys Vests
- Finding the Dress of Your Dreams 👗
Showroom
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
- How do I read my swatch?
Returns, Cancellations, & Changes
- ★ What is your return policy?
- My order hasn't shipped, may I cancel it?
- How do I process a return?
- How do I know if you got my return?
- Cancellation and Changes Policy
- Can I add or remove items from my order?
Shipping
- How long does shipping take?
- What if I want my order sooner?
- What if I need to change my shipping address?
- Where do you ship to?
- How much does shipping cost in the US?
- How can I track my order?
Sample Program
- ★ How does the sample program work?
- How do I get a return label for my sample?
- How can I get notified when a sample is back?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
Customer Support
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How do I contact you?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Canadian Customers
Promotions
Placing Your Order
Standard Sizing
Custom Sizing
Our Products
Showroom
Color and Care
Returns, Cancellations, & Changes
Shipping
Sample Program
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
