Lovelies, we're here to help.
Search for your question or browse our FAQs
Promotions
- Let’s SALE-EBRATE with a Try on Party! 🎉
- Win a $500 Azazie Voucher
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
- Giveaway Terms and Conditions
Placing Your Order
- ★ When should I place my order?
- An Important Note for our Canadian Customers
- How do I create an azazie.com account?
- How do I place an order?
- How do I check on the status of my orders?
- Why am I being charged Sales Tax now?
Standard Sizing
- Determining Junior Sizing
- What are your standard sizes?
- What size am I?
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
Custom Sizing
- How does custom sizing work?
- What measurements do you accept?
- Custom Sizing Measurement Limitations
- Maternity Sizing
- How do I place a Custom order?
- Can I return my custom dress?
Our Products
- What are your dresses made out of?
- Finding the Dress of Your Dreams 👗
- A Note About Beading and Pleating
- How do I tell if a dress has boning and padding?
- What items do you sell?
- New Junior Bridesmaid Styles
Showroom
Color and Care
- What colors do you have?
- How do I read my swatch?
- How can I make sure all of my dresses are the same color?
- How much can color vary between different fabrics?
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
Returns, Cancellations, Changes
- ❄️ Extreme Weather Conditions
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
- Can I exchange my dress?
- Where should I drop off my return?
Shipping
- General Shipping Information
- ❄️ Potential Shipping Delays
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
Sample Program
- How does the sample program work?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
- How do I return my samples?
- What does the cost of samples go towards?
Technical Support
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How can I contact you?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Promotions
Placing Your Order
Standard Sizing
Custom Sizing
Our Products
Showroom
Color and Care
Returns, Cancellations, Changes
Shipping
Sample Program
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
