Lovelies, we're here to help.
Search for your question or browse our FAQs
Global Production Concerns
Returns, Cancellations, & Changes
- ★ What is your return policy?
- Changes Policy
- How do I process a return?
- Did you get my return?
- Cancellation Policy
- Can I add or remove items from my order?
Placing Your Order
- ★ When to Order
- Color Swatches
- Creating & Maintaining Your Account
- Rush Production and Expedited Shipping
- Checking Out
- Guest Checkout
Promotions
- Introducing Azazie Perks!
- 7 Day Delivery On Select Bridesmaid Styles!
- Wedding Club Card Collaboration
- What coupons or promotions are you running?
- Can I get a discount if I am a student?
- Do you have a military discount?
At-Home Try On Program
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- Alteration Reimbursements
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
- Can these dresses be altered?
Showroom
Our Products
- What if the item I want is out of stock?
- What items do you sell?
- Where are my items being made?
- Finding the Right Dress
- Can I request changes to the design of my dress?
- Retiring Colors and Styles
Canadian Customers
Shipping
- ★ General Shipping Information
- Shipping with Multiple Addresses
- Extreme Weather Conditions
- How long does shipping take?
- What if I need to change my shipping address?
- How can I track my order?
Customer Support
- Contact Us
- Where is my refund?
- Recommend A Charity
- I Didn't Get My Swatches
- Trouble Checking Out
- I paid but my order was cancelled!
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Global Production Concerns
Returns, Cancellations, & Changes
Placing Your Order
Promotions
At-Home Try On Program
Standard Sizing
Custom Sizing
Color and Care
Showroom
Our Products
Canadian Customers
Shipping
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
