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Global Production Concerns
Returns, Cancellations, & Changes
- ★ What is your return policy?
- Changes Policy
- How do I process a return?
- Did you get my return?
- Cancellation Policy
- Can I add or remove items from my order?
Placing Your Order
- ★ When should I place my order?
- Guest Checkout
- How do I create an Azazie account?
- Ordering Swatches
- How do I place an order?
- What if I want my order sooner?
Promotions
- Happy Independence Day! 🇺🇸
- Happy Canada Day!🇨🇦
- A Special Discount for Healthcare Workers and First Responders
- What if I used a coupon and have to return my order?
- The Flash Sale Page
- Free Shipping for Bridal!
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- How do I submit my receipt for alterations?
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- What if I get am email about my order and my party's dye lot?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
Our Products
- Reusable Face Mask Information and Care
- Where are my items being made?
- What items do you sell?
- Can I request changes to the design of my dress?
- Special Occasion Dresses
- Finding the Dress of Your Dreams 👗
At-Home Try On Program
- ★ At-Home Try On Program
- What dresses are in your At-Home Try On Program?
- At-Home Try On Dress Availability
- Can I keep my At-Home Try On Dress?
- How do I return my At-Home Try On Dresses?
- What if the color I want isn't available in the At-Home Try On Program?
Canadian Customers
Showroom
Shipping
- ★ General Shipping Information
- Can I ship items in an order to multiple addresses?
- How long does shipping take?
- What if I need to change my shipping address?
- Where do you ship to?
- How much does shipping cost in the US?
Customer Support
- Trouble Checking Out
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How do I contact you?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Global Production Concerns
Returns, Cancellations, & Changes
Placing Your Order
Promotions
Standard Sizing
Custom Sizing
Color and Care
Our Products
At-Home Try On Program
Canadian Customers
Showroom
Shipping
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
