Lovelies, we're here to help.
Search for your question or browse our FAQs
Promotions
- ✨Customer Appreciation Promotion✨
- Win a $500 Azazie Voucher
- Cyber Monday is Over!
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
Placing Your Order
- ★ When should I place my order?
- How do I create an azazie.com account?
- How do I place an order?
- How do I check on the status of my orders?
- Why am I being charged Sales Tax now?
- Do you sell to other bridal companies?
Standard Sizing
- What are your standard sizes?
- What size am I?
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
- Can I request changes to the design of my dress?
Custom Sizing
- What measurements do you accept?
- How do I place a Custom order?
- Custom Sizing Measurement Limitations
- Can I return my custom dress?
- Maternity Sizing
- How does custom sizing work?
Our Products
- What items do you sell?
- New Junior Bridesmaid Styles
- When will the styles listed under "Coming Soon" be available?
- Do you offer lace to be purchased by the yard?
- What styles do you recommend?
- What if my item is no longer available?
Showroom
Color and Care
- How do I read my swatch?
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
- What is Mesh?
- How can I make sure all of my dresses are the same color?
- Help! My Dress is Missing its Eye!
Returns, Cancellations, Changes
- Where should I drop off my return?
- What if I had an order shipped internationally to me?
- Can I exchange my dress?
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
Shipping
- ❄️ Potential Shipping Delays
- General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
Sample Program
- How do I check which samples are available?
- How do I return my samples?
- Canadian Sample Program
- When should I order samples for a Try At Home party?
- Can I keep my sample?
- How does it work?
Technical Support
- I placed my order but never got a confirmation!
- I paid but my order was cancelled!
- How do I leave a review?
- Do you have gift cards?
- My payment won't go through!
- Do you take phone orders?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Promotions
Placing Your Order
Standard Sizing
Custom Sizing
Our Products
Showroom
Color and Care
Returns, Cancellations, Changes
Shipping
Sample Program
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
