Lovelies, we're here to help.
Search for your question or browse our FAQs
Global Production Concerns
Returns, Cancellations, & Changes
- ★ What is your return policy?
- Changes Policy
- How do I process a return?
- Did you get my return?
- Cancellation Policy
- Can I add or remove items from my order?
Placing Your Order
- ★ When to Order
- Prices Increasing for Select Styles
- Closing of Brideside and Floravere
- Garment Bags
- Guest Checkout
- How do I create an Azazie account?
Promotions
- What coupons or promotions are you running?
- Can I get a discount if I am a student?
- Do you have a military discount?
- The Flash Sale Page
- Why sign up for the Azazie newsletter?
- What if I used a coupon and have to return my order?
At-Home Try On Program
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- Alteration Reimbursements
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- What if I get an email about my order and my party's dye lot?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
Showroom
Our Products
- Jewelry and Headpieces are Here!
- Reusable Face Mask Information and Care
- Where are my items being made?
- What items do you sell?
- Can I request changes to the design of my dress?
- Party Dresses
Canadian Customers
Shipping
- ★ General Shipping Information
- Shipping with Multiple Addresses
- Extreme Weather Conditions
- How long does shipping take?
- What if I need to change my shipping address?
- How can I track my order?
Customer Support
- We're Moving!
- Recommend A Charity
- I Didn't Get My Swatches
- Trouble Checking Out
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Global Production Concerns
Returns, Cancellations, & Changes
Placing Your Order
Promotions
At-Home Try On Program
Standard Sizing
Custom Sizing
Color and Care
Showroom
Our Products
Canadian Customers
Shipping
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
