Lovelies, we're here to help.
Search for your question or browse our FAQs
Promotions
- Bridal Sale 2019
- Azazie is at Bridal Expos!
- Introducing Veil Samples!
- Win a $1000 Azazie Voucher
- Can I get a discount if I am a student?
- Do you have a military discount?
Placing Your Order
- ★ When should I place my order?
- How do I create an azazie.com account?
- How do I place an order?
- How do I check on the status of my orders?
- Why am I being charged Sales Tax now?
- Do you sell to other bridal companies?
Standard Sizing
- ★ What size am I?
- Determining Junior Sizing
- What are your standard sizes?
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
Custom Sizing
- ★ How does custom sizing work?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- How do I submit my receipt for alterations?
Our Products
- Finding the Dress of Your Dreams 👗
- How do I tell if a dress has boning and padding?
- What items do you sell?
- What styles do you recommend?
- A Note About Beading and Pleating
- What are your dresses made out of?
Showroom
Color and Care
- How can I make sure all of my dresses are the same color?
- What if the color I want isn't available on the item page?
- How much can color vary between different fabrics?
- What colors do you have?
- How do I read my swatch?
- Can these dresses be altered?
Returns, Cancellations, Changes
- ★ What is your return policy?
- How do I know if you got my return?
- Our Return Policy Has Changed
- Cancellation and Changes Policy
- Can I add or remove items from my order?
- I need to make a return but I checked out as a guest
Shipping
- ★ General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- What if I need to change my shipping address?
- Where do you ship to?
- How much does shipping cost?
Sample Program
- How can I get notified when a sample is back?
- How does the sample program work?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
- How do I return my samples?
Customer Support
- How do I update my email?
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Promotions
Placing Your Order
Standard Sizing
Custom Sizing
Our Products
Showroom
Color and Care
Returns, Cancellations, Changes
Shipping
Sample Program
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
