Lovelies, we're here to help.
Search for your question or browse our FAQs
Promotions
- Cyber Monday Sale 2018!
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
- Giveaway Terms and Conditions
- Can I get a discount on Bulk Orders?
Placing Your Order
- ★ When should I place my order?
- When will the styles listed under "Coming Soon" be available?
- Will I be charged any taxes?
- Do you sell to other bridal companies?
- Where did the Robes go?
- Extended Production Times
Standard Sizing
- Can I change the measurements of a standard size?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
- Do you carry petite or plus sizes?
- What are your standard sizes?
- What size am I?
Custom Sizing
- What measurements do you accept?
- How do I place a Custom order?
- Custom Sizing Measurement Limitations
- Can I return my custom dress?
- Maternity Sizing
- How does custom sizing work?
Showroom
Color and Care
- How do I read my swatch?
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
- What is Mesh?
- Help! My Dress is Missing its Eye!
- How can I make sure all of my dresses are the same color?
Returns, Cancellations, Changes
- Where should I drop off my return?
- What if I had an order shipped internationally to me?
- Can I exchange my dress?
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
Shipping
- General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
- How much does shipping cost?
Sample Program
- How do I return my samples?
- Canadian Sample Program
- When should I order samples for a Try At Home party?
- Can I keep my sample?
- How does it work?
- I can't find my dress in your samples!
Technical Support
- I placed my order but never got a confirmation!
- I paid but my order was cancelled!
- How do I leave a review?
- Do you have gift cards?
- My payment won't go through!
- Do you take phone orders?
Can't find what you are looking for?
Please contact our amazing team of Stylists and we'll get back to you within 24 business hours.
Promotions
Placing Your Order
Standard Sizing
Custom Sizing
Showroom
Color and Care
Returns, Cancellations, Changes
Shipping
Sample Program
Can't find what you are looking for?
Please contact our amazing team of Stylists
and we'll get back to you within 24 business hours.
