Didn’t work out? Here’s how to return it. Check the conditions below, then start your return.
Conditions to Return
Return windows:
- Standard size dresses, suits, and most accessories: {{az:_global.return_window_days}} days from delivery. If your order arrives in multiple shipments, each item has its own {{az:_global.return_window_days}}-day window from its delivery date.
- Jewelry and headpieces: {{az:_global.jewelry_window_days}} days from delivery.
- Try-On Dresses: purchased or returned within {{az:_global.try_on_window_days}} days of delivery.
To be eligible, items must be:
- Unworn, unwashed, unaltered, and undamaged
- In original condition with tags attached, free of lint or hair
Trying your dress on for fit is fine. Just don’t wear it to an event or use it beyond trying it on.
No returns or exchanges accepted for:
- Custom Size orders
- Clearance and Final Sale items
If your items meet the conditions above, start your return below.
→ CLICK HERE TO START YOUR RETURN
Checked out as a guest? (no account needed)
You don’t need to create an account to start your return. Go to the order lookup page, enter your order number and the email address you used at checkout, and you can begin your return from there.
Step-by-Step Return Guide
Once you've clicked the button above, scroll down, and click "Start My Return".
- Enter your Order Number and Email Address.
- Log in or create an account:
- If you have an account: Enter your password.
- If you don't have an account: Follow the prompts to quickly register.
Follow the on-screen instructions to select which items you would like to return and choose your return method:
Option A: Happy Returns (In-Person)
- Get a QR code sent to your email. Take your item and code to any Happy Returns location - no box or printer needed!
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Drop-off deadline: Must be returned within your applicable return window (listed above). We kindly ask that you drop off your return as soon as possible after generating your QR code.
- Please ignore any conflicting windows displayed by Happy Returns (US Only).
Option B: Mail-In Return
- Get a printable shipping label sent to your email. Print it out, attach it to your box, and drop it off with the designated carrier.
- Drop-off deadline: Must be postmarked within your applicable return window (listed above). We kindly ask that you drop off your return as soon as possible after generating your label.
- Pro-Tip: Do not place clear tape directly over the barcode as scanners cannot read through reflective tape!
Unauthorized returns: Send back only the approved items on your return label, using the correct label. Anything sent without authorization, returned in error, not meeting these requirements, or non-Azazie merchandise isn’t eligible for a refund and can’t be returned to you.
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