How to Report a Product Defect or Delivery Issue

We are so sorry to hear that your order arrived with a defect! We want to make things right for you.

Please note that standard items must be reported within 30 days of delivery, and Try-On items within 7 days. Eligibility and available resolutions may vary depending on your order and the issue reported.

Step-by-Step Instructions

1. Click here to go to your order page then click on the order you are experiencing an issue with.
   • Guest Checkout: If you checked out as a guest, please click here instead and enter your Email Address and Order Number.
2. Find the specific package or item with the issue and click Report an Issue.
3. Choose the option that best describes what happened. If you don’t see your issue listed, select “My issue isn’t listed.”
4. Follow the on-screen prompts to provide any requested information or photos.
5. Submit your report to instantly view the resolution options available for your order.

What counts as a product defect?

A product defect makes an item unwearable, less functional than expected, or affected by transit and delivery issues. Some examples include:

• Rips, tears, or holes in the fabric
• Missing beads, sequins, or embellishments
• Loose or undone stitching
• Zipper or hardware malfunctions
• Incorrect sizing or measurements
• Color or fabric that significantly differs from the description
• Lost or stolen packages

What happens after I submit?

For eligible issues, you'll see the resolution options available for your order after submitting your report.

If your issue needs additional review, we'll create a case for our Customer Service team. You'll receive a confirmation email with your case number, and our team will follow up within 3-4 business days.

Depending on the outcome and the resolution you select, you may be required to return the item. Please note that a return shipping fee may apply.

Need more help?

If you have additional questions or need further assistance, please contact our Customer Service team.