What should I do if the checkout wheel is still spinning?

If you clicked checkout and the processing symbol has been spinning for several minutes, don't worry - we can get you unstuck with these quick steps:

1) Check if the Order Went Through First

Before trying anything else, let's make sure you don't accidentally place a duplicate order:

• Log out and back in, then head over to My Account to check your order history.

• Important: If your order shows as "Awaiting Payment" or didn't go through, please start over with a fresh new order rather than trying to push the stuck checkout page forward.

2) Try Quick Technical Fixes

If the order hasn't processed and the screen is still spinning, try these troubleshooting steps to clear the glitch:

• Refresh the page and try submitting your payment again.

• Check your connection: Make sure your internet or Wi-Fi connection is stable.

• Try a different browser (such as Chrome, Safari, Firefox, or Edge).

• Switch devices (try using your phone, tablet, or a desktop computer).

Please make sure to keep a note of which devices and browsers you have tried. If you still need to reach out to us, this information helps our customer service team troubleshoot much faster!