What should I do if my payment isn't working?

Having a payment fail at checkout can be stressful, but we are here to help you get it resolved. Try these troubleshooting steps to complete your order:

1) Double-Check Your Payment Information

Small typos are the most common reason a transaction fails. Carefully review your details to make sure everything is entered correctly:

• Credit or debit card number

• Expiration date

• Security code (CVV)

• Billing address and ZIP/postal code

Alternative: If your card continues to fail, try using a different card or switching over to PayPal.

2) Are you using a Visa gift card?

We recommend that customers avoid using Visa gift cards to place orders, as they may not always be recognized as a valid payment method.

Important: Try-On orders cannot be paid for with Visa gift cards or Azazie gift cards.

3) Check for Connectivity or Browser Issues

Sometimes a temporary glitch can interrupt a transaction. Try these quick fixes:

• Refresh the page and try submitting your payment again.

• Try a different browser (such as Chrome, Safari, Firefox, or Edge).

• Switch devices (try using your phone, tablet, or a desktop computer).

Please make sure to keep a note of which devices and browsers you have tried. If you still need to reach out to us, this information helps our customer service team troubleshoot much faster!

3) Declined Payment

If your payment declined:

• Contact your bank: Some banks place temporary security holds on online purchases, especially for first-time orders.

• Security screening: Keep in mind that even if your bank approves the transaction, our security processor may decline it if it doesn't pass routine security and fraud-prevention checks.

Still Need Help?

If you've tried these steps and are still experiencing issues, please reach out to Azazie Customer Service so we can get it sorted out for you right away. When you contact us, it helps to include:

• Any screenshots of the issue or error screen

• The specific browsers and devices you have already tried

• Any error messages or unusual behavior you noticed