Having trouble completing your checkout? Don't worry, we are here to help! Try out these steps to get things running smoothly:
1) Check for Connectivity & Technical Issues
Sometimes browser glitches or connection hiccups can interrupt the checkout process.
Refresh the page and try submitting your payment again.
Try a different browser (such as Chrome, Safari, Firefox, or Edge).
Switch devices (try using your phone, tablet, or a desktop computer).
Please make sure to keep a note of which devices and browsers you have tried. If you still need to reach out to us, this information helps our customer service team troubleshoot much faster!
2) Verify Your Address & Phone Number
Small typos can sometimes prevent a transaction from processing.
Double-check your shipping and billing addresses to ensure everything is filled out correctly.
Confirm your phone number is entered accurately.
3) Review Your Payment Method
Check your details: Make sure your credit card or PayPal information is entered correctly.
Avoid Visa gift cards: Please note that pre-paid Visa gift cards may not always be recognized by our payment processor.
Try-on orders: Reminder that At-Home Try On dresses cannot be purchased using gift cards.
Still Need Help?
If you've tried these steps and are still experiencing issues, please reach out to Azazie Customer Service so we can get it sorted out for you right away. When you contact us, it helps to include:
Any screenshots of the issue or error screen
The specific browsers and devices you have already tried
Any error messages or unusual behavior you noticed
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