Troubleshooting Checkout Issues

If you're having trouble checking out, please try these steps:

1. Check for Connectivity Issues

   • Refresh the page.

   • Try a different browser (Chrome, Safari, Firefox, etc.).

   • Switch devices (phone, tablet, or computer).

   • Be sure to keep track of which devices and browsers you've tried, as customer service may need this information if you continue to have checkout issues.

2. Verify Your Address and Phone Number

   • Make sure your shipping and billing addresses are entered correctly.

   • Check that your phone number is correct.

3. Check Your Payment

   • Make sure your card or PayPal details are correct.

   • Avoid using Visa gift cards, which may not always be recognized.

   • Note that try-on dresses cannot be purchased with gift cards.

4. Still need help?
   • Contact Azazie Customer Service and provide:
     • Any screenshots that may help
     • Browsers and devices you’ve tried
     • Any error messages or unusual behavior