Running into an issue with your address at checkout can be frustrating, but we can help you get it sorted out! Try out these steps to get things running smoothly:
1) Address Suggestion Box
If a pop-up box appears suggesting an edit to your address:
Review the suggested changes (any edits will be marked in red). The suggestion is usually just adding your extended postal code.
Select either your Original or the Suggested option, whichever you prefer.
Click Save & Continue.
2) Double-Check Your Address & Contact Info
If the website won't let you check out or displays a notice about your address or phone number:
Verify your address: Make sure you are using a valid residential or commercial address.
Please note: We do not ship to P.O. Boxes or freight forwarding addresses.
P.O. Box Billing Address: If you have a P.O. Box as your billing address, the system will automatically reject it. You can get around this by using a different, non-P.O. Box billing address.
If you must use a P.O. Box for your billing address and the checkout system rejects it, try this quick fix:
Log into your Azazie account and go to My Account.
Select Edit Addresses and update your billing address to your P.O. Box there.
Return to checkout—the system should now accept it!
Format your phone number: Try entering your phone number without dashes or parentheses (e.g., 1234567890 instead of (123) 456-7890.
3) Check for Connectivity or Browser Issues
If your details are correct and the error persists, it may be a browser or connection glitch:
Refresh the page and try submitting your payment again.
Try a different browser (such as Chrome, Safari, Firefox, or Edge).
Switch devices (try using your phone, tablet, or a desktop computer).
Please make sure to keep a note of which devices and browsers you have tried. If you still need to reach out to us, this information helps our customer service team troubleshoot much faster!
Still Need Help?
If you've tried these steps and are still experiencing issues, please reach out to Azazie Customer Service so we can get it sorted out for you right away. When you contact us, it helps to include:
Any screenshots of the issue or error screen
The specific browsers and devices you have already tried
Your current shipping and billing addresses
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