What should I do if my payment isn't working?

If your payment is not going through, try these steps:

1) Double-Check Your Payment Information

• Ensure that all your payment details are entered correctly:

  • Credit/debit card number

  • Expiration date

  • Security code (CVV)

  • Billing address and ZIP/postal code

If necessary, try using a different card or your PayPal account.

2) Are you using a Visa gift card?

We recommend that customers avoid using Visa gift cards to place orders, as they may not always be recognized as a valid payment method.

Important: Try-on dress orders cannot be paid for with Visa OR Azazie gift cards.

3) Check for Connectivity Issues

If the above steps do not resolve the issue, there could be a connectivity problem. Try:

• Refreshing the page

• Using a different browser

• Switching to another device (phone, tablet, or computer)

3) Declined Payment

If your payment is declined:

• Contact your bank. Some banks may place a temporary hold on first-time online purchases.

• Even if your bank approves the payment, our processor may decline it if it does not pass necessary security checks.

If none of these steps work, reach out to Azazie Customer Service for further assistance.