Waiting on your refund? Your timeline depends on two things: how far along your return is and how you chose to receive your refund. Find the scenario below that best fits your order for more details.
Scenario 1: Your refund status says "Completed" but you don't see it yet
If your return status shows your refund has been issued, but it hasn't appeared in your account yet, don't worry! This simply means the funds are processing. You can expect to see your refund within:
- Azazie Account Balance: 1-3 business days
- Original Payment Method: 2-5 business days, depending on your bank
Scenario 2: Your return is still in transit or being processed
If you recently shipped your items back and want to see if they've arrived or started processing at our warehouse:
Step-by-Step Guide: Checking Your Return or Refund Status
Click the button above to get started.
On the page that appears, enter your Email Address and Order Number, then click "View Order".
Scroll to the specific item(s) you want to check and click the "Return Status" button next to the item's image.
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A new page will open showing your the progress of your return and refund. Here are the key details:
Return Status: Located right at the top of the page, showing the current progress of your return.
Refund Amount: Found as part of the return status section, providing a full breakdown once your refund has finished processing.
Items Returned: Listed in a dedicated section directly beneath the return status.
Refund Method: Found at the bottom of the page within the "Return Information" section.
Need to start a new return? Head over to our How to Return Guide.
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