Order Cancellation WIndow

We understand that plans can sometimes take unexpected turns. You may be able to cancel your order, depending on the type of item ordered and how recently the order was placed.

In Stock Items (30-Minute Window)

In stock items begin packing almost immediately after your order is placed, which means there is only a short opportunity to stop the process.

Cancellation requests for in stock items must be submitted within 30 minutes of placing the order.

In stock items include: Try-On dresses, Final sale items, Swatches, Groomsmen accessories, Ship Now dresses, Personalized products, and any other ready to ship items.

Made to Order Items (72-Hour Window)

Made to order items enter production shortly after your order is submitted. Because these items are created specifically for you, they cannot be cancelled once production begins.

Cancellation requests for made to order items must be submitted within 72 hours of placing the order.

Made to order items include: Bridesmaid dresses, Mother of the Bride dresses, Wedding dresses, Junior bridesmaid dresses, Atelier dresses, and Suits.