How to Cancel Your Order

Just placed your order? If it can still be cancelled, Cancel Order appears on the order confirmation page. You can cancel from there without signing in or looking your order up.

Already received your order? Size and color can’t be changed once an order has shipped — you’ll need an exchange instead. Here’s how to exchange.

To cancel your order, follow these steps:

1. Click here to go to the "Track Your Order" Page
2. Enter your order number and email address
3. From the Order Summary page, click "Cancel Order"
4. After submitting the request, you will receive a confirmation email

Where to find it

💡 Quick Note: Once your cancellation is processed, your refund is issued to your original payment method and typically appears within 2 to 5 business days. We will send you an additional email confirmation once the refund has been processed on our end.

If the option is not there, or the change does not go through: your order is either not eligible for that action or has passed the point where it can still be made. Orders keep moving through fulfilment while you are on the page, so an option can disappear, and a change can occasionally fail when you submit it. Refresh the page to see the current status. If the option has gone, the order has passed the cutoff for that change and our Customer Service team is not able to make it for you either.