Return Policy / How to Return

Didn’t work out? Here’s how to return it. Check the conditions below, then start your return.

Conditions to Return

Return windows:

• Standard size dresses, suits, and most accessories: {{az:_global.return_window_days}} days from delivery. Your {{az:_global.return_window_days}} days are counted per order number. If one order number arrives in more than one package, the {{az:_global.return_window_days}} days start when the last package for that order number is delivered.
• Jewelry and headpieces: {{az:_global.jewelry_window_days}} days from delivery.
• Try-On Dresses: purchased or returned within {{az:_global.try_on_window_days}} days of delivery.

To be eligible, items must be:

• Unworn, unwashed, unaltered, and undamaged
• In original condition with tags attached, free of lint or hair

Returning because something went wrong with your order?

Click here for quick step-by-step instructions to report the issue with your order.

Return Shipping Fee

Most returns have a return shipping fee. It is deducted automatically from your refund, and it applies per item you send back.

You are not charged a return shipping fee when:

• the item is from our At-Home Try-On Program
• you use your own shipping label
• you are processing an exchange (US orders only)

Fees are charged in local currency and taxes may apply. Find your country and item type below.

Return shipping fees by country

• All fees are in local currency.
• Taxes may also apply to the return shipping fee.

Returning from another country? See Return Shipping Fees for the full list. To learn how to avoid the fee, see How can I avoid the return shipping fee?

If your items meet the conditions above, start your return below.

→ CLICK HERE TO START YOUR RETURN

Step-by-Step Return Guide

1. Once you've clicked the button above, scroll down, and click "Start My Return".

2. Enter your Order Number and Email Address.
3. Log in or create an account:
   1. If you have an account: Enter your password.
   2. If you don't have an account: Follow the prompts to quickly register.

4. Follow the on-screen instructions to select which items you would like to return and choose your return method:

Unauthorized returns: Send back only the approved items on your return label, using the correct label. Anything sent without authorization, returned in error, not meeting these requirements, or non-Azazie merchandise isn’t eligible for a refund and can’t be returned to you.

Worn try-on dresses: Try-on dresses that show signs of wear beyond fitting (such as wear outside, odor, makeup, or damage) are ineligible for return.

Shipping Location Requirements: If you are within the continental US, you may return your package from any location, even if it differs from your original shipping address. If you are outside of the continental US, please return your items from the city where your order was originally shipped or a nearby location.