Cancellation Limitations

• Orders cannot be cancelled after they have shipped.
• Orders containing a personalized item cannot be cancelled once that item is checked into the warehouse. Orders without personalized items cannot be cancelled once they leave the warehouse.
• Cancellations are final once processed and cannot be undone.
• Our system does not support partial cancellations. To remove one or more items, you must cancel the entire order and place a new one.

Your order keeps moving through fulfilment while you are looking at the page, so the website rechecks its status each time you select an action. An option can disappear between loading the page and selecting it, and a change can occasionally fail when you submit it. Refresh the page to see the current status. If the option is no longer there, the order has passed the cutoff for that change.