Just placed your order? If it can still be cancelled, Cancel Order appears on the order confirmation page. You can cancel from there without signing in or looking your order up.
To cancel your order, follow these steps:
- Log into your account and navigate to My Orders.
- Guest Checkout: Click here to go to the "Track Your Order" Page and enter your Order Number and Email Address.
- On the order you would like to cancel, click Cancel Order.
- Missing Option: If the cancel option is missing, your order has passed the point where it can be cancelled.
- Click the Cancel Order button at the top of the order page.
- Choose your reason for cancellation in the pop-up window and click Continue.
- Check your inbox for a confirmation email showing that your cancellation was successfully submitted.
Where to find it
Refunds: Once your cancellation is processed, your refund is issued to your original payment method and typically appears within 2 to 5 business days. We will send you an additional email confirmation once the refund has been processed on our end.
If the option is not there, or the change does not go through: your order is either not eligible for that action or has passed the point where it can still be made. Orders keep moving through fulfilment while you are on the page, so an option can disappear, and a change can occasionally fail when you submit it. Refresh the page to see the current status. If the option has gone, the order has passed the cutoff for that change and our Customer Service team is not able to make it for you either.
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