At Azazie, we strive to ensure that every package is delivered on time and in good condition. However, once a package has left our facility, we have very limited control over its handling. Below is some guidance, depending on your situation.
Checking Your Package Status
If you have any concerns about the status of your package, you can check the status of your order by clicking here and entering your Email Address and Order Number.
There you can view your tracking details and any available delivery photos. If you need further assistance with an order that has already shipped, you may also contact the carrier directly for more details.
Lost or Stolen Packages
Occasionally, carriers may mistakenly mark packages as "Delivered" before they are actually dropped off. If your package shows as delivered but you can't find it, we recommend first checking:
- The delivery photo and tracking details on your Order Details page, if available.
- Your porch, mailbox, garage, or any other safe locations around your property.
- With your neighbors, doorperson, building manager, or leasing office.
If you still can't find your package, click here for quick step-by-step instructions to report the lost or stolen package.
Package Returned to Sender
If your package has been returned to sender (RTSed), please contact our Customer Service team immediately. Provide your order number, shipping address, and event date, and we will do our best to assist you.
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