Where is my refund?

Scenario 1: Your refund status says "Completed" but you don't see it yet

If your return status shows your refund has been issued, but it hasn't appeared in your account yet, don't worry! This simply means the funds are processing. You can expect to see your refund within:

• Azazie Account Balance (US Only): 1-3 business days
• Original Payment Method: 2-5 business days, depending on your bank

→ Click Here to Check Your Refund Status

Scenario 2: Your return is still in transit

If you recently posted your items back using your own label, you can check the tracking number provided by your carrier to find the status of your return.

Scenario 3: Your return is being processed at our warehouse

If your carrier's tracking shows your package has been delivered, our warehouse team is inspecting your items.

→ Click Here to Check Your Return Status

Step-by-Step Guide: Checking Your Return or Refund Status

1. Click the button above to get started.

2. On the page that appears, enter your Email Address and Order Number, then click "View Order".

3. Scroll to the specific item(s) you want to check and click the "Return Status" button next to the item's image.

4. A new page will open showing your the progress of your return and refund. Here are the key details:

   • Return Status: Located right at the top of the page, showing the current progress of your return.

   • Refund Amount: Found as part of the return status section, providing a full breakdown once your refund has finished processing.

   • Items Returned: Listed in a dedicated section directly beneath the return status.

   • Refund Method: Found at the bottom of the page within the "Return Information" section.

Need to start a new return? Head over to our How to Return Guide.