We accept returns for standard size dresses, suits, and most accessories within {{az:_global.return_window_days}} days of delivery. If your order arrives in multiple shipments, each item has its own {{az:_global.return_window_days}}‑day return window based on the day that specific item is delivered.
Jewellery and headpieces must be returned within {{az:_global.jewelry_window_days}} days of delivery.
Step-by-Step Return Guide
Step 1: Get return approval & address
Before sending anything back, you must get official approval from our team.
⮕ CLICK HERE TO CONTACT CUSTOMER SERVICE
Once approved, our team will provide you with the designated return shipping address.
Step 2: Pack your items
- Prepare the box: Place your items and the original packing slip inside your original box (or a box of similar size).
- Clear old labels: Cover or remove any original shipping labels from the outside of the box.
- Secure your new label: Purchase a shipping label from your preferred local carrier, address it to the location provided by customer service, and attach it securely.
Step 3: Ship within 30 days & track
- Timeframe: Your package must be postmarked and shipped within 30 days of delivery.
- Track your package: Because you are using your own shipping method, you are responsible for making sure the package arrives safely. We highly recommend keeping your receipt and taking a photo of your tracking number to monitor its progress.
- ⚠️ Important: Azazie is not responsible for lost returns.
Return Shipping Fee
Most returns have a return shipping fee. It is deducted automatically from your refund, and it applies per item you send back.
You are not charged a return shipping fee when:
- you use your own shipping label
Fees are charged in local currency and taxes may apply. For the full list of fees by country, see Return Shipping Fees. To learn how to avoid the fee, see How can I avoid the return shipping fee?
Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned:
- Custom Size Dresses
- Purchased Try-On Dresses
- Swatches
- Fabric by the Yard
- Tape Measure
- Bouquets
- Garment Bags
- Shapewear and Intimates
- Personalized Products
- Any other items marked as Final Sale on the product page
Comments
0 comments
Article is closed for comments.