Didn't work out? No problem.
Check the details below, then contact our team to get your return approved.
Received a damaged, incorrect, or defective item? Report it here instead.
How long do I have to return my items?
| Item type | Return window |
|---|---|
| Standard size dresses, suits & most accessories | {{az:_global.return_window_days}} days from delivery |
| Jewellery & headpieces | {{az:_global.jewelry_window_days}} days from delivery |
What condition do items need to be in?
To be eligible for a return, items must be:
- Unworn and unwashed
- Unaltered and undamaged
- Clean and free of lint, hair, or makeup residue
- In original condition, with all tags attached
Items with obvious signs of wear, alterations, or missing tags won't be accepted.
Can I try the dress on?
Yes, absolutely! "Unworn" just means the item hasn't been worn to an event or used beyond trying it on at home for fit and sizing.
Which items can't be returned?
These items are final sale:
- Custom Size Dresses
- Swatches
- Fabric by the Yard
- Tape Measure
- Bouquets
- Garment Bags
- Shapewear and Intimates
- Swimwear
- Personalised Products
- Any other items marked as Final Sale on the product page
Who pays for return shipping?
Because you'll ship your return with your own carrier and label, no return shipping fee is deducted from your refund. You're responsible for the cost of your shipping label.
How do I start a return?
Step 1: Get return approval & address
Before sending anything back, you must get official approval from our team.
Once approved, our team will send you the designated return shipping address.
Step 2: Pack your items
- Prepare the box: Place your items and the original packing slip inside your original box (or a box of similar size).
- Clear old labels: Cover or remove any original shipping labels on the outside of the box.
- Add your new label: Buy a shipping label from your preferred local carrier, address it to the location provided by Customer Service, and attach it securely.
Step 3: Ship & track
- Timeframe: Your package must be postmarked and shipped within your applicable return window (listed above).
- Track your package: Since you're using your own shipping method, you're responsible for making sure it arrives safely. Keep your receipt and take a photo of your tracking number so you can follow its progress.
- Shipping location: Please ship your return from the city your order was shipped to, or somewhere nearby.
What if I send something back by mistake?
Please send back only the items approved by our team, to the address they provide.
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