Didn't work out? No problem.
Check the details below, then start your return in just a few clicks.
Received a damaged, incorrect, or defective item? Report it here instead.
How long do I have to return my items?
| Item type | Return window |
|---|---|
| Standard size dresses, suits & most accessories | {{az:_global.return_window_days}} days from delivery |
| Jewellery & headpieces | {{az:_global.jewelry_window_days}} days from delivery |
| Try-On Dresses | Purchase or return within {{az:_global.try_on_window_days}} days of delivery (or by your extended deadline) |
Order arriving in more than one package? Your return window is counted per order number. It starts when the last package for that order is delivered.
What condition do items need to be in?
To be eligible for a return, items must be:
- Unworn and unwashed
- Unaltered and undamaged
- Clean and free of lint, hair, or make-up residue
- In original condition, with all tags attached
Items with obvious signs of wear, alterations, or missing tags won't be accepted.
Can I try the dress on?
Yes, absolutely! "Unworn" just means the item hasn't been worn to an event or used beyond trying it on at home for fit and sizing.
Please Note: Try-on dresses returned with signs of wear beyond fitting (worn outside, odours, make-up, or damage) are charged at full retail price.
Which items can't be returned?
These items are final sale:
- Custom Size Dresses
- Purchased Try-On Dresses
- Swatches
- Fabric by the Yard
- Tape Measure
- Bouquets
- Garment Bags
- Shapewear and Intimates
- Swimwear
- Personalized Products
- Any other items marked as Final Sale on the product page
🎁 Good to know: Any free garment bags or panniers included with your order are yours to keep!
Is there a return shipping fee?
Most returns have a small return shipping fee. It's charged per item and deducted automatically from your refund. See fees by country →
✨ You won't be charged a return shipping fee when:
- The item is from our At-Home Try On Programme
- You use your own shipping label
How do I start a return?
1 Click here, scroll down, and click "Start My Return."
2 Enter your order number and email address.
3 Log in to your account, or follow the prompts to quickly register.
4 Select the items you'd like to return and submit your request.
5 Once approved, your return email will include one of two things, depending on the carrier assigned to your return:
- EVRI drop-off QR code: Take your packed return and the QR code to an EVRI drop-off point and show the code. They'll print the label for you there, so you don't need a printer.
- Royal Mail printable label: Print the label, attach it to your package, and drop it off with Royal Mail.
- Drop-off deadline: Your package must be postmarked within your applicable return window (listed above). We recommend dropping it off as soon as possible after receiving your label or QR code.
- Pro-Tip: If you print your own label, do not place clear tape directly over the barcode, as scanners cannot read through reflective tape!
- Shipping location: Please return your package from the city your order was shipped to, or somewhere nearby.
Checked out as a guest? You don't need an account. Go to the order lookup page, enter your order number and checkout email, and start your return from there.
What if I send something back by mistake?
Please send back only the approved items listed on your return label, using the correct label for each.
- One label per package. Never reuse a label for separate boxes, or one may be lost or refused.
Please note: Items sent without authorisation, returned in error, not meeting our requirements, or not from Azazie aren't eligible for a refund. We're unable to return, replace, refund, or compensate for them.
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