An order can only be linked to a Showroom if the exact item is already listed in that Showroom. If you are trying to buy a style, colour or item that the bride hasn't officially added to her Showroom page yet, the system won't let you connect your order.
How to fix it
Don't worry – this takes less than a minute to resolve!
- Contact the bride: Reach out to the bride (the Showroom owner).
- Add the item: Ask her to quickly find and add that specific style or item to her Showroom.
- Complete your order: Once she has saved it to the Showroom, refresh your page, and you will be good to go!
Quick tip: Double-check that the size and colour details match what the bride has envisioned to ensure seamless tracking for the big day.
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