We accept returns for standard size dresses, suits, and most accessories within {{az:_global.return_window_days}} days of delivery. If your order arrives in multiple shipments, each item has its own {{az:_global.return_window_days}}‑day return window based on the day that specific item is delivered.
Jewelry and headpieces must be returned within {{az:_global.jewelry_window_days}} days of delivery.
Try-On Dresses must be purchased or returned within {{az:_global.try_on_window_days}} days of delivery.
If your items are eligible, click the button below to start the return process.
→ CLICK HERE TO START YOUR RETURN
Step-by-Step Return Guide
- Once you've clicked the button above, scroll down, and click "Start My Return".
- Enter your Order Number and Email Address.
- Log in or create an account:
- If you have an account: Enter your password.
- If you don't have an account: Follow the prompts to quickly register.
- Follow the on-screen instructions to select which items you would like to return and choose your return method:
Option A: Happy Returns (In-Person Return | US Only)
- Get a QR code sent to your email. Take your item and code to any Happy Returns location - no box or printer needed!
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Drop-off deadline: Must be returned within your applicable return window (listed above). Please drop off your return as soon as possible after generating your code.
- Please ignore any conflicting windows displayed by Happy Returns (US Only).
Option B: Mail-In Return
- Get a printable shipping label sent to your email. Print it out, attach it to your box, and drop it off with the designated carrier.
- Drop-off deadline: Must be postmarked within your applicable return window (listed above). We recommend dropping off your package as soon as possible after generating your label.
- Pro-Tip: Do not place clear tape directly over the barcode as scanners cannot read through reflective tape!
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