Return Policy / How to Return

We accept returns for standard size dresses, suits, and most accessories within {{az:_global.return_window_days}} days of delivery. If your order arrives in multiple shipments, each item has its own {{az:_global.return_window_days}}‑day return window based on the day that specific item is delivered.

Jewelry and headpieces must be returned within {{az:_global.jewelry_window_days}} days of delivery.

Try-On Dresses must be purchased or returned within {{az:_global.try_on_window_days}} days of delivery.

Return Shipping Fee

Most returns have a return shipping fee. It is deducted automatically from your refund, and it applies per item you send back.

You are not charged a return shipping fee when:

• the item is from our At-Home Try-On Program
• you use your own shipping label

Fees are charged in local currency and taxes may apply. For the full list of fees by country, see Return Shipping Fees. To learn how to avoid the fee, see How can I avoid the return shipping fee?

Worn try-on dresses: Try-on dresses that show signs of wear beyond fitting (such as wear outside, odor, makeup, or damage) are ineligible for return.

If your items are eligible, click the button below to start the return process.

→ CLICK HERE TO START YOUR RETURN

Step-by-Step Return Guide

1. Once you've clicked the button above, scroll down, and click "Start My Return".
2. Enter your Order Number and Email Address.
3. Log in or create an account:
   • If you have an account: Enter your password.
   • If you don't have an account: Follow the prompts to quickly register.
4. Follow the on-screen instructions to select which items you would like to return and choose your return method: