No matter the circumstance, you can check the actual status of your order by logging into your Azazie account or entering your email and order number here.
Why this happens: usually the payment details entered at checkout could not be verified, most often a billing address or ZIP/postal code that does not match your bank's records for that card. The order is stopped by a routine payment check, then cancelled and refunded automatically. A cancelled order cannot be reinstated, so you will need to place a new one.
Before you order again:
Check the card number, expiration date and CVV for typos.
Make sure the billing address and ZIP/postal code match your bank's records exactly.
If the same card keeps failing, try another card or PayPal. Avoid Visa gift cards.
If it looks like a checkout error, refresh the page, then try a different browser or device.
Can't sign in? Your account may be temporarily deactivated as a precaution. Access can take up to 48 hours after it is reinstated.
Still not sure what happened? Contact our customer service team with your order number and the error message you saw at checkout. If you are still blocked or cannot complete a new order after trying the steps above, include a screenshot of the error so an agent can assist further.
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