How to Return Your Try-On Dresses

Keeping a dress? Buy it first. Once you start a return, you can't buy that dress anymore. Learn more about how to keep your try-on dress

Start Your Return

1. Log in and open your try-on order from My Orders. Checked out as a guest? Click Track With Order Number and enter your order number and email.
2. Click Return and follow the prompts.
3. Drop off your dresses by your deadline.

Ways to Return

Good to Know

• Returns Are Free: in all eligible countries, there's no return shipping fee for try-on dresses.
• Return On Time: Drop off within 7 days of delivery, or by your extended deadline. Keep your drop-off receipt.
• Return Processing: mail-in returns are processed within {{az:_global.return_processing_days.mail_in}} business days after they reach our warehouse, and they take a few days to get there.{{az:if:happy_returns.available}} Happy Returns drop-offs (US only): {{_global.return_processing_days.happy_returns}}.{{az:endif}} We'll email you once your return is processed.

Please Note: Your package doesn't need to reach our warehouse by your deadline. It just needs to be dropped off and scanned by the carrier within 7 days of delivery, or by your extended deadline.