Already received your order? Size and colour can’t be changed once an order has shipped — you’ll need an exchange instead. Here’s how to exchange.
You may be able to cancel your order. How long you have depends on what you ordered and how far it has moved through our warehouse.
| What your order contains | You can cancel until |
|---|---|
| A personalised item: custom printing, add-ons, Customised Size, or another personalised option | That item is checked into the warehouse |
| No personalised items | The order leaves the warehouse |
In practice this window is short. In-stock items begin packing almost immediately after an order is placed, and made-to-order items enter production shortly after your order is submitted.
Once your order passes that point we are not able to cancel it, and our Customer Service team cannot cancel it for you either. If your order has already shipped, you can return it after it arrives.
To cancel, open the order and select Cancel Order. The first click opens a confirmation dialogue; the order is only cancelled once you confirm.
Cancellations are final once processed and cannot be undone. We are not able to cancel part of an order: to remove an item you would need to cancel the whole order and place a new one.
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