Problems With Your Try-On Order

Dress damaged, wrong or missing? Report it within 7 days of delivery.

1. Open your order. Log in, or click Track With Order Number.
2. Click Report an Issue next to the item and follow the prompts. Photos help.

In the US, UK, Australia and Canada, use Report an Issue on your order page. In other countries, contact our customer service team instead. Full steps: How to Report a Product Defect or Delivery Issue

Your return deadline doesn't change while we look into a problem. Please still drop off the dresses you're returning within 7 days of delivery, or by your extended deadline.

Charged for a dress you returned?

Contact us with your order number and your drop-off receipt or Happy Returns confirmation.