Didn't work out? No problem.
Check the details below, then start your return in just a few clicks.
Received a damaged, incorrect, or defective item? Report it here instead.
How long do I have to return my items?
| Item type | Return window |
|---|---|
| Standard size dresses, suits & most accessories | {{az:_global.return_window_days}} days from delivery |
| Jewelry & headpieces | {{az:_global.jewelry_window_days}} days from delivery |
| Try-On Dresses | Purchase or return within {{az:_global.try_on_window_days}} days of delivery (or by your extended deadline) |
Order arriving in more than one package? Your return window is counted per order number. It starts when the last package for that order is delivered.
What condition do items need to be in?
To be eligible for a return, items must be:
- Unworn and unwashed
- Unaltered and undamaged
- Clean and free of lint, hair, or makeup residue
- In original condition, with all tags attached
Items with obvious signs of wear, alterations, or missing tags won't be accepted.
Can I try the dress on?
Yes, absolutely! "Unworn" just means the item hasn't been worn to an event or used beyond trying it on at home for fit and sizing.
Please Note: Try-on dresses returned with signs of wear beyond fitting (worn outside, odors, makeup, or damage) are charged at full retail price.
Which items can't be returned?
These items are final sale:
- Custom Size Dresses
- Purchased Try-On Dresses
- Swatches
- Fabric by the Yard
- Tape Measure
- Bouquets
- Garment Bags
- Shapewear and Intimates
- Swimwear
- Personalized Products
- Any other items marked as Final Sale on the product page
Any free garment bags or panniers included with your order are yours to keep!
Is there a return shipping fee?
Most returns have a small return shipping fee. It's charged per item and deducted automatically from your refund. See fees by country →
You won't be charged a return shipping fee when:
- The item is from our At-Home Try On Program
- You use your own shipping label
- You're making an exchange (US orders only)
How do I start a return?
1 Click here, scroll down, and click "Start My Return."
2 Enter your order number and email address.
3 Log in to your account, or follow the prompts to quickly register.
4 Select the items you're returning and choose your return method.
Checked out as a guest? You don't need an account. Go to the order lookup page, enter your order number and checkout email, and start your return from there.
Return Methods
Option A · US only
Happy Returns (In Person)
- Wedding try-on dresses can't be returned through Happy Returns. Please send them back with the prepaid return label.
- Get a QR code sent to your email. Take your item and code to any Happy Returns location - no box or printer needed!
-
Drop-off deadline: Must be returned within your applicable return window (listed above). We kindly ask that you drop off your return as soon as possible after generating your QR code.
- Please ignore any conflicting windows displayed by Happy Returns (US Only).
Option B
Mail-In
- Get a printable shipping label sent to your email. Print it out, attach it to your box, and drop it off with the designated carrier.
- Drop-off deadline: Must be postmarked within your applicable return window (listed above). We kindly ask that you drop off your return as soon as possible after generating your label.
- Pro-Tip: Do not place clear tape directly over the barcode as scanners cannot read through reflective tape!
Can I ship my return from a different address?
- Within the continental US: Yes, you can return from any location.
- Outside the continental US: Please return from the city your order was shipped to, or somewhere nearby.
What if I send something back by mistake?
Please send back only the approved items listed on your return label, using the correct label for each.
- One label per package. Never reuse a label for separate boxes, or one may be lost or refused.
Please note: Items sent without authorization, returned in error, not meeting our requirements, or not from Azazie aren't eligible for a refund. We're unable to return, replace, refund, or compensate for them.
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