:root{
  --ink:#16140f; --muted:#6e6a63; --line:#e9e5df; --line2:#f1ede7;
  --bg:#ffffff; --soft:#faf7f3; --rose:#9c2742; --rose-soft:#fbeef0; --chip:#f5f1ec;
  --pink:#fbecef; --pink-card:#f7e9ea;
  --serif:'Cormorant Garamond',Georgia,serif;
  --sans:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font-family:var(--sans);color:var(--ink);background:var(--bg);font-size:15px;line-height:1.55}
a{color:inherit;text-decoration:none}
.wrap{max-width:1120px;margin:0 auto;padding:0 28px}

/* ---- embedded Azazie site header (recreated from the live site) ---- */
.az-site{position:sticky;top:0;z-index:60;background:#fff;border-bottom:1px solid #ececec}
.az-topline{height:3px;background:linear-gradient(90deg,#c9a24c,#e7cd92 45%,#c9a24c)}
.az-head{background:#fff}
.az-wrap{max-width:1520px;margin:0 auto;padding:0 24px;display:flex;align-items:center;gap:18px;height:58px}
.az-logo{font-family:var(--serif);font-weight:600;font-size:23px;letter-spacing:.34em;padding-left:.34em;cursor:pointer;color:#111;white-space:nowrap}
.az-tabs{display:flex}
.az-tab{display:flex;align-items:center;gap:8px;padding:6px 15px;border:1px solid #ededed;border-bottom:0;font-size:11.5px;letter-spacing:.13em;color:#555;cursor:pointer;background:#fdfcfb}
.az-tab+.az-tab{border-left:0}
.az-tab .mk{font-family:var(--serif);font-size:13px;color:#a08a57;border-right:1px solid #e0e0e0;padding-right:8px;line-height:1}
.az-tab.active{color:#111;border-top:2px solid #c9a24c}
.az-tab.active .mk{color:#111}
.az-search{flex:1;max-width:580px;margin-left:6px;position:relative;display:flex;border:1px solid #d8d8d8;height:38px;background:#fff}
.az-search input{flex:1;border:0;outline:0;padding:0 14px;font-size:13.5px;font-family:var(--sans)}
.az-search button{width:46px;border:0;background:#111;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}
.az-search button svg{width:16px;height:16px;stroke-width:2}
.az-search .ac{top:calc(100% + 6px)}
.az-icons{display:flex;align-items:center;gap:17px;margin-left:auto;color:#222}
.az-ic{position:relative;cursor:pointer;display:flex}
.az-ic svg{width:21px;height:21px}
.az-ic .badge{position:absolute;top:-7px;right:-9px;font-size:10px;color:#777;font-weight:600}
.az-ic .dot{position:absolute;top:-2px;right:-3px;width:7px;height:7px;border-radius:50%;background:#e23b3b}
.az-flag{font-size:18px;cursor:pointer;line-height:1}
.az-nav{border-top:1px solid #f1f1f1;background:#fff}
.az-nav .az-wrap{height:44px;justify-content:center;gap:25px;font-size:12.5px;color:#2a2a2a}
.az-nav span{white-space:nowrap;cursor:pointer}
.az-nav span:hover{color:var(--rose)}
@media(max-width:1180px){.az-tabs{display:none}.az-nav{display:none}}
@media(max-width:760px){.az-icons .az-ic:nth-child(-n+3){display:none}}

/* (legacy help-center header styles, no longer rendered) */
header{position:sticky;top:0;z-index:60;background:rgba(255,255,255,.92);backdrop-filter:blur(8px);border-bottom:1px solid var(--line2)}
header .wrap{display:flex;align-items:center;gap:22px;height:62px}
.brand{display:flex;align-items:baseline;gap:12px;cursor:pointer}
.brand .logo{font-family:var(--serif);font-weight:600;font-size:22px;letter-spacing:.30em;padding-left:.30em}
.brand .tag{font-size:12px;letter-spacing:.18em;color:#9a948c;text-transform:uppercase}
.hsearch{position:relative;flex:1;max-width:440px;margin-left:auto}
.hsearch input{width:100%;border:1px solid var(--line);border-radius:22px;height:40px;padding:0 16px 0 40px;font-size:14px;font-family:var(--sans);outline:0;background:var(--soft)}
.hsearch input:focus{border-color:#d8cfc4;background:#fff}
.hsearch .mg{position:absolute;left:14px;top:11px;width:17px;height:17px;color:#a39c92}
.hbtn{border:1px solid var(--line);background:#fff;border-radius:20px;height:38px;padding:0 16px;font-size:13px;cursor:pointer;font-family:var(--sans);white-space:nowrap}

/* autocomplete dropdown (shared style) */
.ac{position:absolute;left:0;right:0;top:calc(100% + 8px);background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 16px 44px rgba(20,12,8,.13);overflow:hidden;z-index:80;text-align:left;display:none}
.ac.open{display:block}
.ac .row{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:11px 16px;cursor:pointer;border-bottom:1px solid var(--line2)}
.ac .row:hover,.ac .row.sel{background:var(--rose-soft)}
.ac .row .t{font-size:14px;color:var(--ink);font-weight:500;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ac .row .t mark{background:#fbe3a8;color:inherit;padding:0 1px;border-radius:2px}
.ac .row .c{font-size:11px;color:#a39c92;white-space:nowrap;text-transform:uppercase;letter-spacing:.04em}
.ac .all{padding:11px 16px;font-size:13px;color:var(--rose);cursor:pointer;font-weight:600;background:#fff}
.ac .all:hover{background:var(--rose-soft)}
.ac .none{padding:16px;color:var(--muted);font-size:14px}

/* hero */
.hero{text-align:center;padding:52px 0 32px;background:linear-gradient(180deg,var(--pink) 0%,#fdf3f4 55%,#fff 100%)}
.hero h1{font-family:var(--serif);font-weight:500;font-size:50px;margin:0 0 10px}
.hero .sub{color:var(--muted);font-size:16px;margin:0 0 26px}
.bigwrap{position:relative;max-width:660px;margin:0 auto}
.bigsearch{display:flex;align-items:center;background:#fff;border:1.5px solid #e2dad0;border-radius:14px;padding:6px 6px 6px 18px;box-shadow:0 10px 30px rgba(20,12,8,.07)}
.bigsearch:focus-within{border-color:var(--rose)}
.bigsearch .mg{width:20px;height:20px;color:#a39c92;flex:none}
.bigsearch input{flex:1;border:0;outline:0;font-size:16px;padding:14px 12px;background:transparent;font-family:var(--sans)}
.bigsearch button{background:var(--ink);color:#fff;border:0;border-radius:10px;padding:13px 26px;font-size:13px;letter-spacing:.1em;cursor:pointer;font-family:var(--sans);font-weight:600}
.tasks{display:flex;flex-wrap:wrap;gap:10px;justify-content:center;max-width:680px;margin:20px auto 0}
.task{background:#fff;border:1px solid var(--line);border-radius:10px;padding:9px 15px;font-size:13.5px;cursor:pointer;display:inline-flex;gap:7px;align-items:center;transition:.12s}
.task:hover{border-color:var(--rose);color:var(--rose)}
.task svg{width:15px;height:15px}

/* contact row (top of page, light pink — image #6 style) */
.contactrow{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}
.ccard{background:var(--pink-card);border-radius:14px;padding:26px 22px 28px;text-align:center}
.ccard svg{width:26px;height:26px;color:var(--ink);margin-bottom:10px}
.ccard .lbl{font-size:12px;letter-spacing:.14em;font-weight:700;margin-bottom:10px}
.ccard .meta{color:#6f6259;font-size:13px;line-height:1.75}
.ccard .meta .big{font-weight:700;color:var(--ink);margin-top:6px;font-size:14.5px}
.ccard .meta a{color:var(--ink);font-weight:700;text-decoration:underline;cursor:pointer}
.ccard .meta a:hover{color:var(--rose)}
.acc .qlink{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:13px 2px;cursor:pointer;font-size:14px;font-weight:500;border-bottom:1px solid var(--line2);color:var(--ink)}
.acc .qlink:hover{color:var(--rose)}
.acc .qlink .qarrow{color:#cfc7bb;font-size:15px}
.acc .qlink:hover .qarrow{color:var(--rose)}

/* action boxes (Track / Return / Order Mgmt) — image #11 style */
.actrow{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}
.actbox{display:flex;align-items:center;gap:18px;border:1px solid var(--line);border-radius:14px;padding:30px 30px;cursor:pointer;background:#fff;transition:.13s}
.actbox:hover{border-color:#e6c4cd;background:#fdf4f5;box-shadow:0 8px 22px rgba(156,39,66,.08)}
.actbox svg{width:24px;height:24px;flex:none;color:var(--rose);background:var(--rose-soft);border-radius:11px;padding:11px;box-sizing:content-box}
.actbox h3{margin:0 0 4px;font-size:18.5px;font-weight:600}
.actbox p{margin:0;font-size:13.5px;color:#7a756d}
.actbox .arrow{margin-left:auto;font-size:18px;color:var(--rose)}
.actbox.dark{background:#16140f;border-color:#16140f;color:#fff}
.actbox.dark svg,.actbox.dark .arrow{color:#fff}
.actbox.dark p{color:#b9b3ab}

/* layout */
.section{padding:46px 0}
.eyebrow{font-size:12px;letter-spacing:.16em;text-transform:uppercase;color:#a39c92;font-weight:600;margin:0 0 16px}
.grid2{display:flex;flex-direction:column;gap:30px}

/* topic index (left) */
.idx-h{font-family:var(--serif);font-size:30px;font-weight:500;margin:0 0 18px}
.topiclist{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:14px}
.tl{display:flex;gap:13px;align-items:center;min-height:91px;border:1px solid var(--line);border-radius:12px;padding:14px 16px;cursor:pointer;transition:.12s;background:#fff}
.tl:hover{border-color:#e6c4cd;background:#fdf4f5}
.tl .ic{width:38px;height:38px;border-radius:9px;background:var(--rose-soft);display:flex;align-items:center;justify-content:center;flex:none}
.tl .ic svg{width:19px;height:19px;color:var(--rose)}
.tl h4{margin:0 0 2px;font-size:14.5px;font-weight:600}
.tl .ct{font-size:12.5px;color:var(--muted)}
/* loading skeleton (theme: shown for ~50ms while the live KB streams in) */
.skel{background:linear-gradient(90deg,#f1ede7 25%,#f7f3ee 37%,#f1ede7 63%);background-size:400% 100%;animation:skelpulse 1.2s ease infinite;border-radius:6px}
@keyframes skelpulse{0%{background-position:100% 0}100%{background-position:0 0}}
.skel-card{pointer-events:none;cursor:default}
.skel-card:hover{border-color:var(--line);background:#fff}
.skel-ic{width:38px;height:38px;border-radius:9px;flex:none}
.skel-line{height:12px;margin:5px 0}
.skel-line.short{width:55%}
.retry-btn{background:var(--ink);color:#fff;border:0;border-radius:10px;padding:13px 30px;font-size:13px;letter-spacing:.1em;cursor:pointer;font-family:var(--sans);font-weight:600}
.retry-btn:hover{background:var(--rose)}

/* right rail */
.rail{position:static}
.card{border:1px solid var(--line);border-radius:14px;padding:22px;margin-bottom:20px;background:#fff}
.rail .card{background:linear-gradient(180deg,#fdf6f7,#fff);border-color:#f1dee2;margin-bottom:0}
.rail .acc{display:grid;grid-template-columns:repeat(3,1fr);column-gap:34px}
.pop-foot{margin-top:auto;padding-top:18px;border-top:1px solid #f1dee2;font-size:13.5px;color:var(--rose);font-weight:600;cursor:pointer}
.pop-foot:hover{text-decoration:underline}
.card h3{font-size:15px;margin:0 0 4px;font-weight:600}
.card .hint{font-size:13px;color:var(--muted);margin:0 0 12px}
.acc{border-top:1px solid var(--line2)}
.acc .q{padding:13px 2px;cursor:pointer;display:flex;justify-content:space-between;gap:12px;align-items:center;font-size:14px;font-weight:500;border-bottom:1px solid var(--line2)}
.acc .q:hover{color:var(--rose)}
.acc .q .pm{color:#bdb5a9;font-size:18px;line-height:1}
.acc .a{display:none;padding:2px 2px 16px;font-size:13.5px;color:var(--muted);line-height:1.6;border-bottom:1px solid var(--line2)}
.acc .a.open{display:block}
.acc .a a{color:var(--rose);font-weight:600}
.contactcard{background:var(--ink);color:#fff;border:0}
.contactcard h3{color:#fff}
.contactcard .ch{display:flex;align-items:center;gap:12px;padding:11px 0;border-top:1px solid rgba(255,255,255,.12);cursor:pointer}
.contactcard .ch:first-of-type{border-top:0}
.contactcard svg{width:20px;height:20px;color:#e7c9d0;flex:none}
.contactcard .ch b{display:block;font-size:14px}
.contactcard .ch span{font-size:12px;color:#bdb3b6}

/* category + article pages */
.crumbs{font-size:13px;color:var(--muted);padding:24px 0 0}
.crumbs a{color:var(--rose);cursor:pointer}.crumbs a:hover{text-decoration:underline}
.page-h{font-family:var(--serif);font-weight:500;font-size:40px;margin:12px 0 6px}
.page-sub{color:var(--muted);margin:0 0 28px;font-size:14.5px}
.layout{display:grid;grid-template-columns:230px 1fr;gap:40px;align-items:start}
.navrail{position:sticky;top:84px;border-right:1px solid var(--line2);padding-right:18px}
.nav-group{margin-bottom:2px}
.nav-cat{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;font-size:13.5px;color:#4a463f;cursor:pointer;font-weight:500}
.nav-cat:hover{background:var(--soft)}
.nav-cat .ncv{flex:none;color:#bdb5a9;display:flex;transition:transform .18s}
.nav-cat .ncv svg{width:15px;height:15px}
.nav-group.open>.nav-cat .ncv{transform:rotate(180deg)}
.nav-group.on>.nav-cat{background:var(--rose-soft);color:var(--rose);font-weight:600}
.nav-secs{display:none;margin:2px 0 6px 10px;padding-left:6px;border-left:1px solid var(--line2)}
.nav-group.open>.nav-secs{display:block}
.nav-secs a{display:block;padding:6px 10px;border-radius:7px;font-size:12.5px;color:#6b6459;cursor:pointer}
.nav-secs a:hover{background:var(--soft);color:var(--rose)}
.nav-secs a.on{background:var(--rose-soft);color:var(--rose);font-weight:600}
.internal .nav-group.on>.nav-cat{background:#eef0f9;color:#4150a0}
.internal .nav-secs a:hover,.internal .nav-secs a.on{color:#4150a0}
.internal .nav-secs a.on{background:#eef0f9}
.sec-block{margin-bottom:32px;display:none}
.sec-block.show{display:block}
.sec-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:0 0 4px}
.sec-block h3{font-size:18px;font-weight:600;margin:0}
.sec-block .sdesc{color:var(--muted);font-size:13.5px;margin:0 0 12px}
.expall{flex:none;border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 14px;cursor:pointer;font-family:var(--sans);font-size:13px;color:var(--muted);white-space:nowrap}
.expall:hover{border-color:var(--rose);color:var(--rose)}
.internal .expall:hover{border-color:#4150a0;color:#4150a0}
.art-list{border-top:1px solid var(--line2)}
.art-list a{display:flex;justify-content:space-between;align-items:center;padding:13px 4px;border-bottom:1px solid var(--line2);cursor:pointer;font-size:14.5px}
.art-list a:hover{color:var(--rose);padding-left:9px;transition:.12s}
.art-list .arrow{color:#cfc7bb}
/* category page: articles as expandable accordions (Elena's draft) */
.artacc{border-top:1px solid var(--line2)}
.aitem{border-bottom:1px solid var(--line2)}
.ahead{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 4px;cursor:pointer;font-size:15.5px;font-weight:500;color:var(--ink)}
.ahead:hover{color:var(--rose)}
.ahead .achev{flex:none;color:#bdb5a9;display:flex;transition:transform .18s}
.ahead .achev svg{width:18px;height:18px}
.aitem.open>.ahead{color:var(--rose)}
.aitem.open>.ahead .achev{transform:rotate(180deg);color:var(--rose)}
.abody{display:none;padding:2px 4px 20px;font-size:15px;line-height:1.7;color:#27241d}
.aitem.open>.abody{display:block}
.abody img{max-width:100%;height:auto}
.abody a{color:var(--rose);text-decoration:underline}
.abody table{border-collapse:collapse;max-width:100%}
.abody td,.abody th{border:1px solid var(--line);padding:8px}
.internal .aitem.open>.ahead,.internal .ahead:hover,.internal .aitem.open>.ahead .achev{color:#4150a0}
.article{max-width:760px}
.article .body{font-size:16px;line-height:1.72;color:#27241d;padding-top:8px}
.article .body img{max-width:100%;height:auto}
.article .body a{color:var(--rose);text-decoration:underline}
.article .body table{border-collapse:collapse;max-width:100%}
.article .body td,.article .body th{border:1px solid var(--line);padding:8px}
.helpful{margin-top:38px;padding:20px 24px;background:var(--soft);border-radius:12px;text-align:center}
.helpful b{font-size:15px}
.helpful .btns{margin-top:12px;display:flex;gap:10px;justify-content:center}
.helpful button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 22px;cursor:pointer;font-family:var(--sans);font-size:14px}
.helpful button:hover{border-color:var(--rose);color:var(--rose)}

/* search results */
.res{max-width:760px}
.res .item{border-bottom:1px solid var(--line2);padding:18px 0;cursor:pointer}
.res .item h4{margin:0 0 5px;font-size:17px;font-weight:600}
.res .item h4 mark,.res .item p mark{background:#fbe3a8;padding:0 2px;border-radius:2px}
.res .item .where{font-size:12px;color:#a39c92;text-transform:uppercase;letter-spacing:.04em;margin-bottom:5px}
.res .item p{margin:0;color:var(--muted);font-size:14px}
.nores{padding:34px;border:1px dashed var(--line);border-radius:14px;text-align:center;color:var(--muted)}
.nores .row{display:flex;gap:10px;justify-content:center;margin-top:16px;flex-wrap:wrap}
.nores .row b{color:var(--ink)}

footer{border-top:1px solid var(--line2);background:var(--soft);margin-top:40px}
footer .wrap{display:flex;gap:30px;flex-wrap:wrap;justify-content:space-between;padding:26px 28px;font-size:13px;color:var(--muted)}
footer a{cursor:pointer}
/* ---- agent preview bar + FAQ/IFAQ view switcher ---- */
.agentbar{display:flex;align-items:center;gap:9px;margin:16px 0 0;padding:9px 16px;border-radius:11px;font-size:13px;
  background:#eef0f6;border:1px solid #dde0ec;color:#3a3f5c}
.agentbar.off{background:var(--soft);border-color:var(--line);color:var(--muted)}
.agentbar b{color:#2c3050;font-weight:600}
.agentbar .amut{color:#6b6f86}
.agentbar .dot2{width:8px;height:8px;border-radius:50%;background:#5b6bb0;flex:none}
.agentbar a{margin-left:auto;color:#4150a0;font-weight:600;cursor:pointer;text-decoration:underline}
.agentbar.off a{color:var(--rose)}
.vswitch{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:18px 0 4px}
.vbtn{display:flex;flex-direction:column;gap:3px;border:1.5px solid var(--line);border-radius:14px;padding:18px 22px;cursor:pointer;
  background:#fff;transition:.13s;position:relative}
.vbtn:hover{border-color:#e6c4cd;background:#fdf4f5}
.vbtn .vbig{font-family:var(--serif);font-size:23px;font-weight:600}
.vbtn .vsub{font-size:12.5px;color:var(--muted)}
.vbtn.on{border-color:var(--rose);background:var(--rose-soft);box-shadow:0 6px 18px rgba(156,39,66,.10)}
.vbtn.ifaq:hover{border-color:#b9c0e0;background:#f3f5fb}
.vbtn.ifaq.on{border-color:#4150a0;background:#eef0f9;box-shadow:0 6px 18px rgba(65,80,160,.12)}
.vbtn .vtag{position:absolute;top:14px;right:16px;font-size:10px;letter-spacing:.12em;font-weight:700;text-transform:uppercase;
  padding:3px 8px;border-radius:20px;background:#fff;border:1px solid var(--line);color:#8a8579}
.vbtn.ifaq .vtag{color:#4150a0;border-color:#cdd3ee;background:#f3f5fb}

/* ---- IFAQ (internal) landing — slate/indigo theme so agents know they're internal ---- */
.ihero{background:linear-gradient(180deg,#eef0f9 0%,#f5f6fb 60%,#fff 100%);padding:30px 0 26px}
.ihero h1{font-family:var(--serif);font-weight:500;font-size:40px;margin:0 0 6px;color:#272b46}
.ihero h1 span{color:#4150a0}
.ihero p{color:#5f6486;font-size:14.5px;margin:0 0 18px;max-width:680px}
.ihero .bigsearch{border-color:#cdd3ee;max-width:620px}
.ihero .bigsearch:focus-within{border-color:#4150a0}
.ihero .bigsearch button{background:#3a3f5c}
.internal .tl:hover{border-color:#b9c0e0;background:#f5f6fb}
.internal .tl .ic{background:#eef0f9}
.internal .tl .ic svg{color:#4150a0}
.internal .rail .card{background:linear-gradient(180deg,#f6f7fc,#fff);border-color:#dfe3f1}
.internal .pop-foot{color:#4150a0;border-top-color:#dfe3f1}
.internal .acc .q:hover{color:#4150a0}
.internal .acc .a a{color:#4150a0}
.internal .navrail a.on{background:#eef0f9;color:#4150a0}
.internal .crumbs a{color:#4150a0}
.internal .art-list a:hover{color:#4150a0}
.internal .page-h,.internal .idx-h{color:#272b46}

@media(max-width:880px){
  .grid2,.layout,.topiclist,.contactrow,.actrow,.vswitch,.rail .acc{grid-template-columns:1fr}
  .navrail{display:none}.hsearch,.brand .tag{display:none}.hero h1{font-size:38px}
}
/* hide Copenhagen base chrome — real frame comes from the tech-team iframe */
.skip-navigation,.header,.footer{display:none !important}
body{background:#fff}