FAQ (Frequently Asked Questions)
You asked, we answered!
Showroom
Promotions
- Bridal Sample Sale
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
- Giveaway Terms and Conditions
- Can I get a discount on Bulk Orders?
Placing Your Order
- ★ When should I place my order?
- Where can I get a Twill Swatch?
- Introducing the Diamond Collection
- New and Improved Ties!
- What is clearance?
- Do you have style recommendations for taller people?
Standard Sizing
Custom Sizing
- What measurements do you accept?
- How do I place a Custom order?
- Custom Sizing Measurement Limitations
- Can I return my custom dress?
- Maternity Sizing
- How does custom sizing work?
Color and Care
Returns, Cancellations, Changes
- Can I exchange my dress?
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
- Standard Dress Returns
- How do I return my accessories?
Shipping
- General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
- How much does shipping cost?
Sample Program
Technical Support
- I paid but my order was cancelled!
- How do I leave a review?
- Do you have gift cards?
- My payment won't go through!
- Do you take phone orders?
- How can I contact you?