FAQ (Frequently Asked Questions)
You asked, we answered!
Promotions
- 3 Bridal Samples for $30 and 10% off ALL Bridal Styles
- Cyber Monday is Over!
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
- Giveaway Terms and Conditions
Placing Your Order
- ★ When should I place my order?
- How do I place an order?
- Why am I being charged Sales Tax now?
- When will the styles listed under "Coming Soon" be available?
- Do you sell to other bridal companies?
- Where did the Robes go?
Standard Sizing
- Can I change the measurements of a standard size?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
- Do you carry petite or plus sizes?
- What are your standard sizes?
- What size am I?
Custom Sizing
- What measurements do you accept?
- How do I place a Custom order?
- Custom Sizing Measurement Limitations
- Can I return my custom dress?
- Maternity Sizing
- How does custom sizing work?
Showroom
Color and Care
- How do I read my swatch?
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
- What is Mesh?
- How can I make sure all of my dresses are the same color?
- Help! My Dress is Missing its Eye!
Returns, Cancellations, Changes
- Where should I drop off my return?
- What if I had an order shipped internationally to me?
- Can I exchange my dress?
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
Shipping
- ❄️ Potential Shipping Delays
- General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
Sample Program
- How do I return my samples?
- Canadian Sample Program
- When should I order samples for a Try At Home party?
- Can I keep my sample?
- How does it work?
- I can't find my dress in your samples!
Technical Support
- I placed my order but never got a confirmation!
- I paid but my order was cancelled!
- How do I leave a review?
- Do you have gift cards?
- My payment won't go through!
- Do you take phone orders?