FAQ (Frequently Asked Questions)

Placing Your Order

• Do you have a store?
• When should I place my order?
• How can I make sure all of my dresses are the same color?
• What if my item is no longer available?
• Ordering Swatches
• Discounts & Bulk Orders

Standard Sizing

• What are your standard sizes?
• What size am I?
• Can you change the design?

Custom Sizing

• Can I return my custom dress?
• Maternity Sizing
• How does custom sizing work?
• How do I submit my receipt for alterations?

Returns, Cancellations, Changes

• Cancellation and Changes Policy
• Standard Dress Returns
• How do I return my accessories?
• I want to return my clearance dress
• How to return a discontinued dress
• Bridal gown order limit

Shipping

• When will I receive my order?
• What if I want my order sooner?
• Change Shipping Address
• Where do you ship to?
• How much does shipping cost?
• How can I track my order?

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Sample Program

• How does it work?
• I can't find my dress in your samples!
• When do I need to return my samples?
• What dresses are in your sample program?
• Is the cost of the sample taken off my final purchase?

Technical Support

• My payment won't go through!
• What types of payment do you accept?
• Where is my refund?
• Do you take phone orders?