FAQ (Frequently Asked Questions)

About Azazie

• Introducing Pnina Tornai® for Azazie!
• COVID-19: What to Know Before Ordering
• Contact Us
• Where Our Products Are Made
• Locations and Reviews
• Content Submission Agreement

ACCOUNT & ORDER DETAILS

• Creating & Maintaining Your Account
• Guest Checkout
• Checking Your Order Progress & Order Details
• How to Use the Showroom
• Delete Your Account or Unsubscribe

Returns, Refunds, & More

• ★ Return Policy
• Changes Policy
• Cancellation Policy
• Product Concerns

Placing An Order

• ★ When to Order
• Rush Production and Expedited Shipping
• Placing An Order
• Trouble Checking Out
• Payment Methods

Promotions & Special Offers

• 4th of July Sale!
• Happy Returns is Here!
• Discounts & Promotions
• Recommend A Charity
• Azazie Perks!
• Select Bridesmaid Styles Ship Within 24 Hours

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At-Home Try On Program

• ★ At-Home Try On Program
• Purchasing At-Home Try On Dresses
• At-Home Try On Dress Availability
• At-Home Try On Return Extension

Sizing

• ★ Standard Sizing
• Custom Sizing
• Maternity Sizing
• Junior Sizing
• Alteration Reimbursements

Color & Style Advice

• ★ Dye Lot Procedure
• Color Swatches
• Color Availability & Differences
• Retiring Colors and Styles
• Product Care
• Style Recommendations

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Shipping

• ★ General Shipping Information
• International Customers
• International Shipping
• Shipping Concerns