FAQ (Frequently Asked Questions)
You asked, we answered!
Global Production Concerns
Returns, Cancellations, & Changes
- ★ What is your return policy?
- Changes Policy
- How do I process a return?
- Did you get my return?
- Cancellation Policy
- Can I add or remove items from my order?
Placing Your Order
- ★ When should I place my order?
- Garment Bags
- Guest Checkout
- How do I create an Azazie account?
- Ordering Swatches
- How do I place an order?
Promotions
- Why sign up for the Azazie newsletter?
- Can I get a discount if I am a student?
- Do you have a military discount?
- What if I used a coupon and have to return my order?
- The Flash Sale Page
- Free Shipping for Bridal!
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- Alteration Reimbursements
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- What if I get am email about my order and my party's dye lot?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
Our Products
- Reusable Face Mask Information and Care
- Where are my items being made?
- What items do you sell?
- Can I request changes to the design of my dress?
- Special Occasion Dresses
- Finding the Dress of Your Dreams 👗
At-Home Try On Program
- ★ At-Home Try On Program
- What dresses are in your At-Home Try On Program?
- At-Home Try On Dress Availability
- Can I keep my At-Home Try On Dress?
- How do I return my At-Home Try On Dresses?
- What does the cost of At Home Try On Dresses go towards?
Canadian Customers
Showroom
Shipping
Customer Support
- Trouble Checking Out
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How do I contact you?