FAQ (Frequently Asked Questions)
You asked, we answered!
Canadian Customers
Promotions
- What if I used a coupon and have to return my order?
- New Year, New Wardrobe!
- The Flash Sale Page
- Free Shipping for Bridal!
- Why sign up for the Azazie newsletter?
- Azazie is at Bridal Expos!
Placing Your Order
- ★ When should I place my order?
- How do I create an Azazie account?
- Ordering Swatches
- How do I place an order?
- When will I receive my order?
- How do I check on the status of my orders?
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- How do I submit my receipt for alterations?
Our Products
- Where are my items being made?
- What items do you sell?
- Can I request changes to the design of my dress?
- Introducing Special Occasion Dresses
- Boys Vests
- Finding the Dress of Your Dreams 👗
Showroom
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
- How do I read my swatch?
Returns, Cancellations, & Changes
- ★ What is your return policy?
- My order hasn't shipped, may I cancel it?
- How do I process a return?
- How do I know if you got my return?
- Cancellation and Changes Policy
- Can I add or remove items from my order?
Shipping
- How long does shipping take?
- What if I want my order sooner?
- What if I need to change my shipping address?
- Where do you ship to?
- How much does shipping cost in the US?
- How can I track my order?
Sample Program
- ★ How does the sample program work?
- How do I get a return label for my sample?
- How can I get notified when a sample is back?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
Customer Support
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How do I contact you?