FAQ (Frequently Asked Questions)
You asked, we answered!
Promotions
- Breast Cancer Awareness Month
- Bridal Sample Sale
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
- Giveaway Terms and Conditions
Placing Your Order
- ★ When should I place my order?
- How do I order a personalized robe?
- Do you offer lace to be purchased by the yard?
- I'm losing weight, when should I order?
- What items do you sell?
- ★Important Information about Hurricane Michael
Standard Sizing
- Can I change the measurements of a standard size?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
- Do you carry petite or plus sizes?
- What are your standard sizes?
- What size am I?
Custom Sizing
- What measurements do you accept?
- How do I place a Custom order?
- Custom Sizing Measurement Limitations
- Can I return my custom dress?
- Maternity Sizing
- How does custom sizing work?
Showroom
Color and Care
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
- What is Mesh?
- Help! My Dress is Missing its Eye!
- How can I make sure all of my dresses are the same color?
- How much can color vary between different fabrics?
Returns, Cancellations, Changes
- What if I had an order shipped internationally to me?
- Can I exchange my dress?
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
- Standard Dress Returns
Shipping
- General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
- How much does shipping cost?
Sample Program
- When should I order samples for a Try At Home party?
- Can I keep my sample?
- How does it work?
- I can't find my dress in your samples!
- When do I need to return my samples?
- What dresses are in your sample program?
Technical Support
- I paid but my order was cancelled!
- How do I leave a review?
- Do you have gift cards?
- My payment won't go through!
- Do you take phone orders?
- How can I contact you?