FAQ (Frequently Asked Questions)
You asked, we answered!
Global Production Concerns
Returns, Cancellations, & Changes
- ★ What is your return policy?
- Changes Policy
- How do I process a return?
- Did you get my return?
- Cancellation Policy
- Can I add or remove items from my order?
Placing Your Order
- ★ When to Order
- Color Swatches
- Creating & Maintaining Your Account
- Rush Production and Expedited Shipping
- Checking Out
- Guest Checkout
Promotions
- Introducing Azazie Perks!
- 7 Day Delivery On Select Bridesmaid Styles!
- Wedding Club Card Collaboration
- What coupons or promotions are you running?
- Can I get a discount if I am a student?
- Do you have a military discount?
At-Home Try On Program
Standard Sizing
- ★ What standard size am I?
- What are your standard sizes?
- Determining Junior Sizing
- The Size Chart
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
Custom Sizing
- ★ What is custom sizing?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- Alteration Reimbursements
Color and Care
- ★ How can I make sure all of my dresses are the same color?
- Color Comparisons – Which is Which?
- What if the color I want isn't available?
- How much can color vary between different fabrics?
- What colors do you have?
- Can these dresses be altered?
Showroom
Our Products
- Price Increases on Select Styles
- What if the item I want is out of stock?
- What items do you sell?
- Where are my items being made?
- Finding the Right Dress
- Can I request changes to the design of my dress?
International Customers
Shipping
- ★ General Shipping Information
- Shipping with Multiple Addresses
- Extreme Weather Conditions
- How long does shipping take?
- What if I need to change my shipping address?
- How can I track my order?
Frequently Asked Questions
- Contact Us
- Where is my refund?
- Recommend A Charity
- I Didn't Get My Swatches
- Trouble Checking Out
- I paid but my order was cancelled!