FAQ (Frequently Asked Questions)
You asked, we answered!
Promotions
- Bridal Sale 2019
- Azazie is at Bridal Expos!
- Introducing Veil Samples!
- Win a $1000 Azazie Voucher
- Can I get a discount if I am a student?
- Do you have a military discount?
Placing Your Order
- ★ When should I place my order?
- How do I create an azazie.com account?
- How do I place an order?
- How do I check on the status of my orders?
- Why am I being charged Sales Tax now?
- Do you sell to other bridal companies?
Standard Sizing
- ★ What size am I?
- Determining Junior Sizing
- What are your standard sizes?
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
Custom Sizing
- ★ How does custom sizing work?
- Can an adult wear a junior style?
- Maternity Sizing
- Can I return my custom dress?
- Custom Sizing Measurement Limitations
- How do I submit my receipt for alterations?
Our Products
- Finding the Dress of Your Dreams 👗
- How do I tell if a dress has boning and padding?
- What items do you sell?
- What styles do you recommend?
- A Note About Beading and Pleating
- What are your dresses made out of?
Showroom
Color and Care
- How can I make sure all of my dresses are the same color?
- What if the color I want isn't available on the item page?
- How much can color vary between different fabrics?
- What colors do you have?
- How do I read my swatch?
- Can these dresses be altered?
Returns, Cancellations, Changes
- ★ What is your return policy?
- How do I know if you got my return?
- Our Return Policy Has Changed
- Cancellation and Changes Policy
- Can I add or remove items from my order?
- I need to make a return but I checked out as a guest
Shipping
- ★ General Shipping Information
- When will I receive my order?
- What if I want my order sooner?
- What if I need to change my shipping address?
- Where do you ship to?
- How much does shipping cost?
Sample Program
- How can I get notified when a sample is back?
- How does the sample program work?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
- How do I return my samples?
Customer Support
- How do I update my email?
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?