FAQ (Frequently Asked Questions)
You asked, we answered!
Promotions
- The Valentine's Day Edit 💘
- Win a $500 Azazie Voucher
- Cyber Monday is Over!
- Can I get a discount if I am a student?
- Do you have a military discount?
- What coupons or promotions are you running?
Placing Your Order
- ★ When should I place my order?
- How do I create an azazie.com account?
- How do I place an order?
- How do I check on the status of my orders?
- Why am I being charged Sales Tax now?
- Do you sell to other bridal companies?
Standard Sizing
- Determining Junior Sizing
- What are your standard sizes?
- What size am I?
- Do you carry petite or plus sizes?
- What is Hollow to Hem?
- Am I eligible for alteration reimbursements?
Custom Sizing
- How does custom sizing work?
- What measurements do you accept?
- Custom Sizing Measurement Limitations
- Maternity Sizing
- How do I place a Custom order?
- Can I return my custom dress?
Our Products
- Finding the Dress of Your Dreams 👗
- A Note About Beading and Pleating
- How do I tell if a dress has boning and padding?
- What items do you sell?
- New Junior Bridesmaid Styles
- When will the styles listed under "Coming Soon" be available?
Showroom
Color and Care
- What colors do you have?
- How do I read my swatch?
- How can I make sure all of my dresses are the same color?
- How much can color vary between different fabrics?
- What if the color I want isn't available on the dress page?
- Can these dresses be altered?
Returns, Cancellations, Changes
- ❄️ Extreme Weather Conditions
- What is your return policy?
- Can I add or remove items from my order?
- Cancellation and Changes Policy
- Can I exchange my dress?
- Where should I drop off my return?
Shipping
- General Shipping Information
- ❄️ Potential Shipping Delays
- When will I receive my order?
- What if I want my order sooner?
- Change Shipping Address
- Where do you ship to?
Sample Program
- How does the sample program work?
- What dresses are in your sample program?
- How do I check which samples are available?
- Can I keep my sample?
- How do I return my samples?
- What does the cost of samples go towards?
Technical Support
- My payment won't go through!
- I paid but my order was cancelled!
- I placed my order but never got a confirmation!
- What types of payment do you accept?
- Where is my refund?
- How can I contact you?