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Changes Policy

We can change the size, color, and the shipping address for all made to order items as long as you are still within 72-hours of placing your order. Just email us with your order number and the change you would like to make.

At this time, we are not able to change style or a standard size to a custom size or vice versa. If you decide you would like to go custom after you place an order for a standard size, or that a standard size is probably the way to go but you've already ordered with custom measurements, you will need cancel the entire order and place a new one for the size you need.

For groomsmen accessories, swatches, samples, Flower Girl dresses, and Ready to Ship dresses (US only), the only changes we can make is to the shipping address. The address can be updated within within 30 minutes of the order being placed. We are not able to make any changes to these products other than the shipping address. If you need another size or color, you will need to cancel the order and place a new one for the correct items.  

Have more questions? Submit a request
Returns, Cancellations, & Changes
Changes Policy

We can change the size, color, and the shipping address for all made to order items as long as you are still within 72-hours of placing your order. Just email us with your order number and the change you would like to make.

At this time, we are not able to change style or a standard size to a custom size or vice versa. If you decide you would like to go custom after you place an order for a standard size, or that a standard size is probably the way to go but you've already ordered with custom measurements, you will need cancel the entire order and place a new one for the size you need.

For groomsmen accessories, swatches, samples, Flower Girl dresses, and Ready to Ship dresses (US only), the only changes we can make is to the shipping address. The address can be updated within within 30 minutes of the order being placed. We are not able to make any changes to these products other than the shipping address. If you need another size or color, you will need to cancel the order and place a new one for the correct items.  

Have more questions? Submit a request.
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