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PolicyHow To Change Shipping Address
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GuidanceTracking Your Modified Order |
Shipping Address Changes
We can update the shipping address for “Ready Made” items (Try-On, Ready-to-Ship, swatches) within 30 minutes of placing the order.
However, for "Made to Order" items, like a majority of our bridesmaid and wedding dresses, which take several weeks to produce, the shipping address can only be changed within 72 hours of placing the order.
How To Change Shipping Address
1. Pull up your Account or Order
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Azazie Account
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Guest Checkout
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2. Select the "Change Shipping Address" button. You can choose a previously saved address or add a new one.
3. Once you've done that, your order will be updated with the new shipping address.
If you're unable to change your address on the website, it's unfortunately past the point where we can process the change. If it's too late to cancel, you can return any unwanted items or place an additional order for the items needed.
Adding & Removing Items
Once an order is placed, we cannot add or remove items or shipping options.
If you need to change the number of items or add rush production/expedited shipping, you can cancel the order (if within the cancellation window mentioned above) and place a new one with the correct options.
Size or Color Changes
We can update the size, color and shipping address for orders within 72 hours of being placed, but we cannot change the style or switch between standard and custom sizes. This only applies to items considered “Made to Order” such as a majority of our bridesmaids, mother of the bride and wedding dresses that take several weeks to produce.
How to change size or color
If your items qualify for a size or color change (details here), contact our Azazie Customer Support Teamwith your order number and desired changes (such as size, color, or measurement) within 72 hours of placing your order.
Design Changes
We're sorry, but we cannot make any changes to the design of the dress like removing sashes or bows, adding or subtracting length, etc. But don't worry, you can use our filters to find a similar style that already has the features you're looking for.
Fees & Charges
Great news! Making changes to your order will not result in any additional charges.
If You Can't Make Changes - Cancel
It depends on the type of item you have ordered and how long it has been since you placed the order. However, once the time frame for canceling an order has passed, the order can no longer be canceled.
- For "Ready Made Items" (such as try-on dresses, ready-to-ship dresses, swatches, groomsmen accessories, 24 Hour Ship Dresses) we can cancel the order within 30 minutes of placing it.
- For "Made to Order Items" (such as a majority of our bridesmaid, mother of the bride, wedding dresses) we can cancel the order within 72 hours of placing it.
If it's too late to cancel, you can return any unwanted items or place an additional order for the items needed.
Effects on Delivery Time
Making changes to an order can affect the delivery time. Depending on the type of change, it could cause delays in the original delivery schedule.
For example, if you change the size or color of a dress, it may take additional time for that item to be produced.
The best way to know the impact on delivery time would be to contact Azazie Customer Support. We are happy to help! 💕
Tracking Your Modified Order
You can track the status of your modified order by using the tracking number provided to you. This number can usually be found in your order confirmation email or by logging into your Azazie account.
Cancelling Your Order After Shipping
Unfortunately, it is not possible to make changes to your order or cancel it after it has been shipped. However, we would be more than happy to assist you with returning the items once you have received them.