SUBMIT MY INQUIRY

My Name*

My Phone Number*

My Sorority*

My College*

Event Date*

Preferred Dress Style(s)*

Additional Information*

Upload Photos
2 images max, 1MB max per image.
Thanks for submit
An Azazie Stylist will respond to you within 24 business hours. Your ticket number is

.
Ok

COVID-19: What to Know Before Ordering

Español Français Deutsch Italiano

 

COVID-19 continues to dominate many aspects of our lives, including how we plan and prepare for special events, including weddings. 

Here at Azazie, we’re still closely monitoring news reports and updates from the Centers for Disease Control (CDC) regarding the virus so we can take every necessary precaution to ensure the health and safety of our customers and employees.

As new COVID variants spread, negatively impacting the world, we may experience delays that are outside out control and without warning. To better help our customers plan for their upcoming events, we recommend reading over the following:

    • WHEN TO ORDER: We always recommend ordering any made to order items 4 months in advance of an event. As restrictions continue to change across the country, it is especially important that orders be placed no sooner than 4 months in advance as our return policy is limited

    • ORDER STATUS: If you have an order you'd like to check the status for, you can use our "Track Your Order"  feature if you checked out as a guest or you may login into your Azazie.com account and go to "My Account."

    • DELAYS: We are not currently experiencing delays; all orders are being shipped in a timely manner. However, as COVID numbers surge worldwide, some carriers may experience delays on their end and we are not responsible if they do become delayed.

      Once your order does ship, you’ll be emailed a tracking number. For updates on your delivery and more information about potential carrier delays, you can visit the following websites:

    • RETURN POLICY: To better support customers impacted by COVID-19, we have permanently increased our return window for standard size dresses and accessories to 30 days from delivery (prior to the pandemic it was 15 days). Returns of 3+ dresses or separates within 6 months will be charged a 10% return fee.

      Please keep in mind that if your event gets postponed or cancelled and you are past your 30 days or have a non-returnable item (like a custom size dress), we will not accept the item(s) back.


We are taking measures to ensure our facilities and workers comply with all COVID regulations but if you are concerned about exposure through packages, keep in mind that it takes about 4-5 days for a package to arrive from our dressmakers in China to the US and from there, it takes an additional 2-7 days for delivery to customers. 

 

Have more questions? Submit a request
About Azazie
COVID-19: What to Know Before Ordering
Español Français Deutsch Italiano

 

COVID-19 continues to dominate many aspects of our lives, including how we plan and prepare for special events, including weddings. 

Here at Azazie, we’re still closely monitoring news reports and updates from the Centers for Disease Control (CDC) regarding the virus so we can take every necessary precaution to ensure the health and safety of our customers and employees.

As new COVID variants spread, negatively impacting the world, we may experience delays that are outside out control and without warning. To better help our customers plan for their upcoming events, we recommend reading over the following:

    • WHEN TO ORDER: We always recommend ordering any made to order items 4 months in advance of an event. As restrictions continue to change across the country, it is especially important that orders be placed no sooner than 4 months in advance as our return policy is limited

    • ORDER STATUS: If you have an order you'd like to check the status for, you can use our "Track Your Order"  feature if you checked out as a guest or you may login into your Azazie.com account and go to "My Account."

    • DELAYS: We are not currently experiencing delays; all orders are being shipped in a timely manner. However, as COVID numbers surge worldwide, some carriers may experience delays on their end and we are not responsible if they do become delayed.

      Once your order does ship, you’ll be emailed a tracking number. For updates on your delivery and more information about potential carrier delays, you can visit the following websites:

    • RETURN POLICY: To better support customers impacted by COVID-19, we have permanently increased our return window for standard size dresses and accessories to 30 days from delivery (prior to the pandemic it was 15 days). Returns of 3+ dresses or separates within 6 months will be charged a 10% return fee.

      Please keep in mind that if your event gets postponed or cancelled and you are past your 30 days or have a non-returnable item (like a custom size dress), we will not accept the item(s) back.


We are taking measures to ensure our facilities and workers comply with all COVID regulations but if you are concerned about exposure through packages, keep in mind that it takes about 4-5 days for a package to arrive from our dressmakers in China to the US and from there, it takes an additional 2-7 days for delivery to customers. 

 

Have more questions? Submit a request.
Powered by Zendesk