We want all of our customers to know that Azazie is closely monitoring news and reports from the Centers for Disease Control (CDC) about the COVID-19 virus and we are taking precautionary measures to ensure the health and safety of our customers and employees.
Due to shelter in place mandates in California, our customer service team will be working from home until further notice.
As of August 25, we'll be able to offer phone support along with email, chat, and independent support through our "Get Help" button.
- We always recommend placing your orders 3-4 months before your event date to ensure you have it in time for your event as our return policy is limited. As of July 29th, it currently takes 3-4 weeks for production of dresses plus 1-10 business days for shipping.
- We are not currently experiencing delays and all orders are being shipped in a timely manner. However, some carriers are experiencing delays on their end so once your order does ship, be sure to keep a close eye on your tracking.
For more information about carrier delays, you can visit the following website:
- If you have an order you'd like to check the status for, you can use our "Track Your Order" feature for orders placed with guest checkout or you may login to your Azazie.com account and go to "My Account
- The packaging used to ship your bridesmaid dresses has changed to ensure we continue to deliver your items on time, without interruption.
The medical industries’ demand for more protective equipment (like medical-grade masks and surgical gowns) has surged in recent weeks due to the global impacts of COVID-19 and our packaging suppliers have shifted production to focus on making shipping material for protective equipment being sent to front-line healthcare workers, which means we no longer have access to the same shipping materials as we did before.
Packaging for Bridal Gowns and At-Home Try On dresses is not changing at this time. At-Home Try On dresses will still be shipped in a box to ensure a seamless return when your try on period ends.
- We are currently only able to offer 1 free garment bag for up to 2 dresses in an order. This means if you ordered 1-2 dresses, you'd get 1 garment bag and if you ordered 2-4 dresses, you'd get 2 garment bags. For more information, check out this FAQ.
- Due to COVID-19 restrictions, processing returns may take an additional 10-14 days. You will receive an email confirmation for your records once your return is complete and we have processed your refund. We thank you for your patience and understanding.
Thank you for your patience and understanding.