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Requesting Additional Time with At-Home Try On Dresses

You get 7 days with your try on dresses from the date they are delivered (as shown through your delivery tracking number). If you need some additional time, you can request an extension up to an additional 10days by logging into your Azazie account and going to to the order summary page.

If you have an azazie.com account, this can be done by going to “My Orders” and clicking on the order number. If you used guest checkout, you'll want to be sure you are logged out of any other Azazie account you may have and input your order number and email address here. 

Either way will bring you to your order summary page where you can click "Request Return Extension" at the very bottom of the screen: 
sample_extension_-_link_in_order.pngA window will appear asking you to select how many extra days you need and then you'll click "Confirm" to save the request:

sampleorder12.6.7.PNG

Once your request is confirmed, your order will be internally marked with your extension time.

In order to view how many additional days you requested, go back to "My Orders" and click "Request Return Extension" again, and a pop-up with the time requested will appear: 

sampleextensionrequested.png


Please Note: This will not be reflected in your Azazie.com account and you may still get a reminder email sharing how much time you have left to return your order, based on your original return window. You can disregard this as long as you have requested the extension. 

All you need to do is make sure your try on order is dropped off for return using the prepaid label included with your try on order by the time your extension is over - it’s that easy!

Have more questions? Submit a request
At-Home Try On Program
Requesting Additional Time with At-Home Try On Dresses

You get 7 days with your try on dresses from the date they are delivered (as shown through your delivery tracking number). If you need some additional time, you can request an extension up to an additional 10days by logging into your Azazie account and going to to the order summary page.

If you have an azazie.com account, this can be done by going to “My Orders” and clicking on the order number. If you used guest checkout, you'll want to be sure you are logged out of any other Azazie account you may have and input your order number and email address here. 

Either way will bring you to your order summary page where you can click "Request Return Extension" at the very bottom of the screen: 
sample_extension_-_link_in_order.pngA window will appear asking you to select how many extra days you need and then you'll click "Confirm" to save the request:

sampleorder12.6.7.PNG

Once your request is confirmed, your order will be internally marked with your extension time.

In order to view how many additional days you requested, go back to "My Orders" and click "Request Return Extension" again, and a pop-up with the time requested will appear: 

sampleextensionrequested.png


Please Note: This will not be reflected in your Azazie.com account and you may still get a reminder email sharing how much time you have left to return your order, based on your original return window. You can disregard this as long as you have requested the extension. 

All you need to do is make sure your try on order is dropped off for return using the prepaid label included with your try on order by the time your extension is over - it’s that easy!

Have more questions? Submit a request.
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