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How can I get notified when a sample is back?

If the style and size you want shows up in the sample program but is currently marked as unavailable, you can sign up to be added to a list to be notified when the sample is back in stock. 

To get added to our notification list, you'll go to the page of the sample you are interested in and click on the size you need.

In the example below, we can see that we have many sizes of the Nayla in the sample program, but only the A2 and A28 are available, all other sizes are faded out to show they are out of stock: 

    Screenshot_at_Aug_26_12-14-25.png

If we click on one of the grayed out sizes, like the A8, the notification box will appear. Choose your size, input your best email, and select the "Notify Me" button to be added to the notification list: 

Screenshot_at_Aug_26_12-10-12.png


Once this is completed, the box will change to read "We'll email you when size _____ is back in stock" and you can choose "Continue Shopping" to return to the sample dress page:

Screen_Shot_2019-08-26_at_12.12.15_PM.png

 

If the size you are interested in is not shown as an option at all (meaning it isn't listed at all on the sample page), this means we currently do not have that size in our sample program. To let us know the size you are interested in is not available in our program so we can look into adding that in the future, select the option “Don't see your size available? Let us know!” button: 

Screenshot_at_Nov_11_10-15-18.png

This will prompt the same notification box shown previously to appear and will allow you to select the size you are interested in. We place great value in customer feedback so we try to add sample sizes that are requested as soon as we can but it can take some time. Our system will send you an automated email letting you know when the size does become available.

IMPORTANT STUFF

  • It takes about two weeks for processing and delivery of sample orders, customers can keep them for one week, and then about 2 weeks for the sample to be returned and entered back into our sample program. For this reason, it may take some time for the sample size you want to become available.
  • We don't have a way of knowing when a sample may return to us as there are too many variables that can cause a delay.

  • The notification email is not the same as a waitlist and does not guarantee that you will be able to order the sample. Our sample selection is limited and first come first serve so there is a chance that you could get your notification email only to find that the dress has already been reordered.
  • If you don't have time to wait for the sample to arrive back, you can always order the dress in a standard size and return it if it doesn't work out. See our complete return policy here
Have more questions? Submit a request
Sample Program
How can I get notified when a sample is back?

If the style and size you want shows up in the sample program but is currently marked as unavailable, you can sign up to be added to a list to be notified when the sample is back in stock. 

To get added to our notification list, you'll go to the page of the sample you are interested in and click on the size you need.

In the example below, we can see that we have many sizes of the Nayla in the sample program, but only the A2 and A28 are available, all other sizes are faded out to show they are out of stock: 

    Screenshot_at_Aug_26_12-14-25.png

If we click on one of the grayed out sizes, like the A8, the notification box will appear. Choose your size, input your best email, and select the "Notify Me" button to be added to the notification list: 

Screenshot_at_Aug_26_12-10-12.png


Once this is completed, the box will change to read "We'll email you when size _____ is back in stock" and you can choose "Continue Shopping" to return to the sample dress page:

Screen_Shot_2019-08-26_at_12.12.15_PM.png

 

If the size you are interested in is not shown as an option at all (meaning it isn't listed at all on the sample page), this means we currently do not have that size in our sample program. To let us know the size you are interested in is not available in our program so we can look into adding that in the future, select the option “Don't see your size available? Let us know!” button: 

Screenshot_at_Nov_11_10-15-18.png

This will prompt the same notification box shown previously to appear and will allow you to select the size you are interested in. We place great value in customer feedback so we try to add sample sizes that are requested as soon as we can but it can take some time. Our system will send you an automated email letting you know when the size does become available.

IMPORTANT STUFF

  • It takes about two weeks for processing and delivery of sample orders, customers can keep them for one week, and then about 2 weeks for the sample to be returned and entered back into our sample program. For this reason, it may take some time for the sample size you want to become available.
  • We don't have a way of knowing when a sample may return to us as there are too many variables that can cause a delay.

  • The notification email is not the same as a waitlist and does not guarantee that you will be able to order the sample. Our sample selection is limited and first come first serve so there is a chance that you could get your notification email only to find that the dress has already been reordered.
  • If you don't have time to wait for the sample to arrive back, you can always order the dress in a standard size and return it if it doesn't work out. See our complete return policy here
Have more questions? Submit a request.
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