We have seen an increase in contacts due to a global shipping issue affecting many companies. We have added additional staff to assist with this increase.
Because our team can service more customers at once via chat support, phones have been temporarily turned off.
If you left a voicemail previously, we will call you back asap. Otherwise, please chat with us or send an email to email@example.com. Please be sure to include your order number and event date in your email or chat message and we will be in touch with you soon.
While it normally only takes us 24 hours to get back to customers, it may take some additional time. If you need an answer sooner, we have an extensive FAQs that should help.
We thank you for your patience and understanding.
To get quick answers to your questions, or contact our customer service department, click the pink bubble in the lower right-hand corner of any page on our website and type in your question. Our system will do its best to provide an answer from our Help Center, but if you don't find what you need, continue on and select Contact Support to Email or Chat with us:
You can reach us 24/7 (responses to emails can come anytime, day or night) by email. We also offer live chat from Sunday - Saturday: 7 am - 7 pm PST and phone support between 8am - 4pm, PST from Monday - Friday*.
*Phones have been temporarily turned off. If you received an email notifying you of a lost order, please respond to the email we have already sent you, as that is the quickest way to find a resolution.
We currently offer both French and Spanish language support via email and live chat.