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An Important Note for our Canadian Customers

We are so happy that we are able to ship our dresses and accessories to our Canadian neighbors and we want you all to know that we are working hard to try to make shopping with us as easy and inexpensive as possible. 

With that being said, we do want to note that shipping to Canada does cost quite a bit more than it does to ship within the US, you can find a chart of these costs here

Also, all our prices are in USD. Your bank will apply any conversion rates after you place your order, and if you are refunded for any reason they will apply the conversion rates again. Your financial institution may charge a fee for this.

On top of these shipping fees, our Canadian customers may be charged additional customs and duties fees, which are regulated by the Canadian Government and are applied at the border. We have absolutely no control over these fees or have a way to know how much you will be charged. A notice will pop up at checkout explaining about these fees before you place your order. 

These fees would be applied to all made to order items (such as dresses and accessories) as these are shipped from Northern California. However, sample orders to Canada will not be charged these fees since we have a small warehouse in Canada where we keep samples for our Canadian Sample Program

If you pay customs and duties fees and then end up needing to process a return, we will refund you for the cost of the item but not the original shipping or custom fees paid. However, you should be able to reach out to the CBSA to get the custom and duties fees refunded. 

For those of you who live near the Canada-US border, you may be able to eliminate the want to consider a service where you can have your package shipped to an address on the US side and then come pick it up. Two companies that some customers have let us know about include: 

1. CBI in Niagara Falls, NY 
2. 5D packaging in Blaine, WA

Please feel free to reach out to our amazing team of Stylists if you have any questions!

Have more questions? Submit a request
Placing Your Order
An Important Note for our Canadian Customers

We are so happy that we are able to ship our dresses and accessories to our Canadian neighbors and we want you all to know that we are working hard to try to make shopping with us as easy and inexpensive as possible. 

With that being said, we do want to note that shipping to Canada does cost quite a bit more than it does to ship within the US, you can find a chart of these costs here

Also, all our prices are in USD. Your bank will apply any conversion rates after you place your order, and if you are refunded for any reason they will apply the conversion rates again. Your financial institution may charge a fee for this.

On top of these shipping fees, our Canadian customers may be charged additional customs and duties fees, which are regulated by the Canadian Government and are applied at the border. We have absolutely no control over these fees or have a way to know how much you will be charged. A notice will pop up at checkout explaining about these fees before you place your order. 

These fees would be applied to all made to order items (such as dresses and accessories) as these are shipped from Northern California. However, sample orders to Canada will not be charged these fees since we have a small warehouse in Canada where we keep samples for our Canadian Sample Program

If you pay customs and duties fees and then end up needing to process a return, we will refund you for the cost of the item but not the original shipping or custom fees paid. However, you should be able to reach out to the CBSA to get the custom and duties fees refunded. 

For those of you who live near the Canada-US border, you may be able to eliminate the want to consider a service where you can have your package shipped to an address on the US side and then come pick it up. Two companies that some customers have let us know about include: 

1. CBI in Niagara Falls, NY 
2. 5D packaging in Blaine, WA

Please feel free to reach out to our amazing team of Stylists if you have any questions!

Have more questions? Submit a request.
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