Do you have the try on dress I want?
We carry a variety of styles in our At-Home Try On program but our selection of sizes (and especially color) can be limited depending on style popularity and newness. We do regularly add new sizes to the try on program but this can take some time so we greatly appreciate your patience.
If you’d like to check if the dress you want is in the program, you’ll want to go to the At-Home Try On Page, search for the item by name, and click on the dress to view the sizing availability. If the size you want is available, it will appear outlined in black. If it is out with a customer, the size will appear grayed out. If the size is simply not in the program, it will not be listed on the order page.
We can see each of these in the example below for the Ailani dress:
We have sizes A0 - A8, A12, A16, and A18 available to try. We have sizes A10, A14, A20 - A24, and A28 out with a customer. And size A26 is not in the program at this time.
If your search for a dress ends with no results, double check the spelling of the style on the main order page and try again. If the dress doesn’t show up, then that style is not in the program at this time.
How can I be notified when the try on dress I want is back?
We don't have a way of knowing exactly when a try on dress may be available on the website again but you can sign up to be notified when it arrives back. Just go to the style’s try on page, click on the size you need, and fill out the box that appears and hit “Notify Me.”
When the size arrives back, you’ll be emailed a confirmation.
Please keep in mind that the notification email is not the same as a waitlist and does not guarantee that you will be able to order the try on dress. Our try on selection is limited and first come first serve so there is a chance that you could get your notification email only to find that the dress has already been reordered so be sure to get on the website to order as soon as you can.
NOTE: It can take over a month for a try on dress to become available again once ordered (2 weeks for processing and delivery, 1 week with the customer, 2 weeks for it to be delivered back to us and placed on the website).
If you don't have time to wait for the try on dress to arrive back, you can always order the dress in a standard size and return it if it doesn't work out. See our complete return policy here.
What if the size I want isn’t on the try on dress order page?
If the size you want isn’t listed on the order page at all, that means that the size is not in the try on program at this time but you can sign up to request that it be added. Just click above the size options where it says “Don't see your size available? Let us know!” and fill out the form that pops up:
Our system will send you an automated email letting you know when the size does become available but please keep in mind that it could still take quite some time for the size to appear in the At-Home Try On Program. If you need to decide on a size and style sooner rather than later, reach out to our customer service team for advice.
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