Resolving Order Issues
Check My Order Status
To view the progress of your Azazie order, please follow these instructions.
1. 📋 Pull up your Order
- Azazie Account: Log into your account and find the order in question to see progress, details and delivery window. If this doesn’t work, follow the Guest Checkout Instructions.
- Guest Checkout: Click here and enter the email address and order number to access the order progress page.
2. 🔍 Review Order Progress Page
The order progress page will show a grey progress bar that fills in with pink as it moves through 3-5 stages depending on the order type.
|Order Placed||Waiting for Payment|
|Order Confirmed||Pre-production or pre-processing stage with the option to cancel or request changes|
|Order In Production||Currently being sewn, can take several weeks|
|Final Production Stages||Near completion, too late to cancel or change|
|Shipped||Completed and shipped out|
We have the same information as you do. So, we may not have more updated information.
Tracking My Order
Tracking information for your order can be found on the Order Progress page after the order has been shipped or completed production.
Please note that tracking may not be updated until 24 hours after the package has been shipped and you should contact the carrier for delivery updates. Unfortunately, our customer service team will not be able to provide additional information.
Reviewing Order Delivery Window
You can check when your order will arrive on the order progress page in the top left corner! It's written in green! Just keep in mind that this is the same estimated delivery window as when you checked out. It's possible your order could arrive sooner, but we can't guarantee it will.
Cancelling/Changing an Order
The possibility of making changes or canceling your order is contingent on the timing of when you placed your order and the items included in your order. To learn more, click here.
Expediting an Order
The possibility of making changes to your order is contingent on the timing of when you placed your order and the items included in your order. To learn more, click here.
Locating Your Order Number
If you can't find your order number, you can try the following steps:
📩 Check your email
Search for a confirmation email from Azazie that contains your order number.
✔️ Check your Azazie account
If you have an account with us, log in and check your order list. The order number is listed there.
💬 Contact customer support
If you still can't find your order number, reach out to us for assistance here. We will be able to provide you with your order number or help you find it.
Locating Your Order Confirmation
If you did not receive an order confirmation, there are a few steps you can take to resolve this issue:
🗑 Check your spam or junk folder
Sometimes emails can be filtered there by mistake.
💬 Contact customer support
If you still can't find your order confirmation, reach out to us for assistance here. We are happy to help!
We’re sorry for the inconvenience this has caused! Here are a few reasons why this may have happened and how to resolve them if necessary.
Receiving both a Confirmation Notification and a Canceled Notification
If you received an email saying your order was confirmed, but then another saying it was cancelled, it's possible that you created two orders for the same item.
To check the status of your orders, log in to your Azazie account if you checked out with an account or enter your email and order number here if you checked out as a guest.
Receiving Two Different Order Numbers for the Same Order
If you find two identical orders, with one confirmed and the other unconfirmed, the unconfirmed order will be automatically canceled after about a week and you will receive an email confirmation. As long as your confirmed order is accurate, you do not need to take any further action.
If neither of the scenarios above apply to your situation, please contact our Azazie Customer Support team for further assistance.
What to Do When Your Order Hasn't Arrived
If you haven't received your Azazie order, there are a few steps you can take:
✓ Check Order Progress
Check the order's progress page to confirm the estimated delivery date and ensure that the order has been shipped.
📦 Check with the Carrier
Check with the carrier for the package's delivery status, if available, you can track the package by using the tracking number provided in your order details.
📲 Contact Azazie Customer Support
Contact us with your order number and any other relevant information about your order. They will be able to provide you with more information about the status of your order and assist you with any concerns or issues.
It's important to be patient as delivery times can be affected by various factors such as weather conditions or high volume of orders. Keep in mind that the delivery time frame may be extended during holidays or other busy seasons.
Wrong or Damaged Item Received
It's important to contact Azazie customer support as soon as possible after receiving a wrong or damaged item, so they can quickly resolve the issue and get the correct item to you. Here's what you should do:
1. Take photos of the wrong or damaged item, including any packaging or labels.
2. Contact Azazie customer support with your order number, the item number of the wrong or damaged item, and the photos you took.
Azazie customer support will assist you with a resolution, which may include issuing a refund or replacement for the item. They might ask you to return the wrong or damaged item back to them, in this case, we will provide you with instructions on how to return the item and cover the cost of shipping.
Seeking Additional Support?