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What if I have a problem with my dress or accessory?

We ask that you inspect your item(s) thoroughly as soon as they arrive and reach out to us no later than 30 days after delivery if you encounter any concerns. If we do not hear from you within this window, we will be unable to provide assistance. 

We take quality issues very seriously here at Azazie, so if you have any issues with your items), please do reach out to us at customerservice@azazie.com with as much of the following information as possible:

  • Photos of yourself measuring according to our measurement guide and videos (including bust, waist, hips, height, and hollow to floor). Our guide can be found here for US customers and here for Canadian customers. 
  • A photo of the full hang tag with the AZ and QC numbers on it so we can go back to our quality team and dressmaker.
  • Exact date of your event.
  • Order number.
  • Photos of the dress on you as follows:
    • Full Front
    • Full Side
    • Full Back
    • Close look at the problem area(s)

Depending on the situation, we may need some additional information or we may only need a few of the points above and please keep in mind that our options may be limited depending on the date of your event and/or the date that you received your order.

Have more questions? Submit a request
Returns, Cancellations, & Changes
What if I have a problem with my dress or accessory?

We ask that you inspect your item(s) thoroughly as soon as they arrive and reach out to us no later than 30 days after delivery if you encounter any concerns. If we do not hear from you within this window, we will be unable to provide assistance. 

We take quality issues very seriously here at Azazie, so if you have any issues with your items), please do reach out to us at customerservice@azazie.com with as much of the following information as possible:

  • Photos of yourself measuring according to our measurement guide and videos (including bust, waist, hips, height, and hollow to floor). Our guide can be found here for US customers and here for Canadian customers. 
  • A photo of the full hang tag with the AZ and QC numbers on it so we can go back to our quality team and dressmaker.
  • Exact date of your event.
  • Order number.
  • Photos of the dress on you as follows:
    • Full Front
    • Full Side
    • Full Back
    • Close look at the problem area(s)

Depending on the situation, we may need some additional information or we may only need a few of the points above and please keep in mind that our options may be limited depending on the date of your event and/or the date that you received your order.

Have more questions? Submit a request.
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