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What if I have a problem with my dress?

We take quality issues very seriously here at Azazie, so if you have any issues with your dress, please do reach out to us at customerservice@azazie.com with as much of the following information as possible:

  • Photos of yourself measuring according to our measurement guide and videos (including bust, waist, hips, height, and hollow to floor). Our guide can be found here for US customers and here for Canadian customers. 
  • A photo of the full hang tag with the AZ and QC numbers on it so we can go back to our quality team and dressmaker.
  • Exact date of your event.
  • Order number.
  • Photos of the dress on you as follows:
    • Full Front
    • Full Side
    • Full Back
    • Close look at the problem area(s)

Depending on the situation, we may need some additional information or we may only need a few of the points above.

Please keep in mind that our options may be limited depending on the date of your event and/or the date that you received your order. Be sure to reach out to us no later than 30 days after receiving your dress.

If you have not received your package yet, open it up as soon as you can so we can help if there is any issue! 

Have more questions? Submit a request
Returns, Cancellations, & Changes
What if I have a problem with my dress?

We take quality issues very seriously here at Azazie, so if you have any issues with your dress, please do reach out to us at customerservice@azazie.com with as much of the following information as possible:

  • Photos of yourself measuring according to our measurement guide and videos (including bust, waist, hips, height, and hollow to floor). Our guide can be found here for US customers and here for Canadian customers. 
  • A photo of the full hang tag with the AZ and QC numbers on it so we can go back to our quality team and dressmaker.
  • Exact date of your event.
  • Order number.
  • Photos of the dress on you as follows:
    • Full Front
    • Full Side
    • Full Back
    • Close look at the problem area(s)

Depending on the situation, we may need some additional information or we may only need a few of the points above.

Please keep in mind that our options may be limited depending on the date of your event and/or the date that you received your order. Be sure to reach out to us no later than 30 days after receiving your dress.

If you have not received your package yet, open it up as soon as you can so we can help if there is any issue! 

Have more questions? Submit a request.
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