We take quality issues very seriously here at Azazie, so if you encounter any issues with your items, please do reach out to our customer service team as soon as possible.
We ask that you inspect your item(s) thoroughly as soon as they arrive and reach out to us no later than 30 days after delivery if you encounter any concerns. If we do not hear from you within this window, we will be unable to provide assistance.
To better support you, please provide the following information to us:
- Photos of yourself measuring according to our measurement guide and videos (including bust, waist, hips, height, and hollow to floor). Our measuring guide can be found here.
- A photo of the full hang tag with the AZ and QC numbers on it so we can go back to our quality team and dressmaker.
- Exact date of your event.
- Order number.
- Photos of the dress on you as follows:
- Full Front
- Full Side
- Full Back
- Close look at the problem area(s)
Depending on the situation, we may need some additional information or we may only need a few of the points above and please keep in mind that our options may be limited depending on the date of your event and/or the date that you received your order.