Please keep in mind that all Azazie dresses are made to order to reduce waste and keep the costs low to our customers.
We ship all of our products within the US and to Canada. Canadian orders will be shipped from the Canadian warehouse and all other orders will be shipped from the US warehouse. The US Territories we ship to include, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and the Virgin Islands. We also ship to APO and MPO addresses via USPS.
We ship FedEx Basic for most orders within the US, with the exception of swatches and accessories which are shipped USPS and select packages that ship via DHL. Orders to Canada ship out via Canada Post. Orders going to Alaska or Hawaii will be shipped via USPS.
We also understand that colors on your computer screen can differ a bit to how they appear in person. So, we advise that you order and view our swatches to ensure all color choices.
PRODUCTION AND SHIP TIME:
Once placed, your order will be confirmed with our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.
Then, each dress is made-to-order by our tailors, taking up to 6 weeks (sometimes 7 depending on the dress). Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.
Your dress will then be shipped via FedEx Ground from our warehouse in Northern California for US customers or via Canada Post from our warehouse in Canada for Canadian customers. Delivery generally takes 1-10 business days, depending on your region, but it can take an additional week for Canadian orders to be delivered.
For our US customers, see the handy FedEx Ground shipping map below to figure out the standard shipping time for your region:
Once your order is confirmed and in production (72 hours after the order is placed), we are no longer able to make any changes to your shipping address. We are not responsible for lost, damaged, or stolen packages. By signing up for FedEx Delivery Manager you may be able to reroute or hold packages, get up-to-date tracking, and even leave delivery instructions for your FedEx driver.
For our Canadian customers, packages can be tracked via Canada Post and for more information about shipping and much more, Canadian customers should check out our FAQs dedicated to Canadian Customers.
We charge a flat shipping rate based on your purchase subtotal. You can find our shipping costs below in USD. To view these in CAD, refer to our FAQ here:
|Up to $39.99||$3.95|
|$40 - $69.99||$6.95|
|$70 - $99.99||$9.95|
|$100 - $149.99||$9.95|
|$150 - $199.99||$9.95|
|$200 - $249.99||$19.95|
|$250 - $299.99||$19.95|
|$300 - $349.99||$19.95|
|$350 - $399.99||$19.95|
|$400 - $449.99||$29.95|
|$450 - $499.99||$29.95|
|$500 - $699.99||$29.95|
|$700 - $999.99||$39.95|
|$1000 - $1499.99||$69.95|
|$1500 - $1999.99||$99.95|
|$2000 - $2499.99||$129.95|
|$2500 - $2999.99||$159.95|
|$3000 - $9999.99||$199.95|
|$10000 and above||$299.95|
Please keep in mind that shipping costs are non-returnable for any reason.