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Shipping Concerns

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Adrean
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At Azazie, we work hard to make sure every package is delivered on time and in good condition but once the package leaves out facilities we have very little control over what happens to the package.
We are not responsible for lost or stolen packages, we are happy to see what we can do to help if something goes wrong in transit. 

Before reaching out to us, we recommend double checking your tracking number to confirm the status of your order and depending on the status, try doing the following: 

 

    • Marked as Delivered: 
        • Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (happens all the time).
        • If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent) as carriers will sometimes mark a package as delivered prematurely. If it doesn't show up by the 48 hour mark, please reach out to us.
    • Still in Transit: 
        • The carrier may have gotten delayed on their end and updated their estimated delivery window. As long as the tracking was updated recently (in the past 2-3 days), everything should be fine and you'll just want to wait for the package to be delivered. 
        • If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information. 

    • Pending Delivery: 
        • If your tracking shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation. 
        • Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end. 

 

If none of the above works or you speak with the carrier and they are unable to provide assistance, please feel free to reach out to our customer service team with the following information and we'll be happy to see what we can do to help: 

 

    • Order Number
    • Exact Event Date
    • Travel Date 
    • Address Used at Checkout


Please note that if the package was marked as delivered and it has been more than 3 days since delivery, we may not be able to help due to time limits set on us by our carriers. 

Have more questions? Submit a request
Shipping
Shipping Concerns
Adrean

At Azazie, we work hard to make sure every package is delivered on time and in good condition but once the package leaves out facilities we have very little control over what happens to the package.
We are not responsible for lost or stolen packages, we are happy to see what we can do to help if something goes wrong in transit. 

Before reaching out to us, we recommend double checking your tracking number to confirm the status of your order and depending on the status, try doing the following: 

 

    • Marked as Delivered: 
        • Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (happens all the time).
        • If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent) as carriers will sometimes mark a package as delivered prematurely. If it doesn't show up by the 48 hour mark, please reach out to us.
    • Still in Transit: 
        • The carrier may have gotten delayed on their end and updated their estimated delivery window. As long as the tracking was updated recently (in the past 2-3 days), everything should be fine and you'll just want to wait for the package to be delivered. 
        • If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information. 

    • Pending Delivery: 
        • If your tracking shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation. 
        • Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end. 

 

If none of the above works or you speak with the carrier and they are unable to provide assistance, please feel free to reach out to our customer service team with the following information and we'll be happy to see what we can do to help: 

 

    • Order Number
    • Exact Event Date
    • Travel Date 
    • Address Used at Checkout


Please note that if the package was marked as delivered and it has been more than 3 days since delivery, we may not be able to help due to time limits set on us by our carriers. 

Have more questions? Submit a request.
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