Alteration Reimbursements

Because custom sizing is non-returnable for any reason, we are happy to be able to offer to help cover the cost of alterations if they are needed to achieve a closer fit. 

This article details the following information regarding this topic: 

• Alteration Reimbursement Eligibility
• Alteration Reimbursement Amounts
• Requesting Reimbursements

ALTERATION REIMBURSEMENT ELIGIBILITY

We are only able to offer alteration reimbursements to customers who have purchased a custom size dress. We do not offer alteration reimbursements for standard size dresses as these are returnable.

Alteration requests must be submitted to us within 6 months of placing your order. After that period of time, we'll no longer be able to process the reimbursement. 

ALTERATION REIMBURSEMENT AMOUNTS

Our reimbursement limits are based on the price of the item (before shipping and tax) and will differ depending on which website you purchased from:

REQUESTING REIMBURSEMENTS

To process your reimbursement, you'll get your dress altered locally and then submit a receipt through your Azazie.com account, as instructed below. If you have trouble processing your reimbursement or if you checked out as a guest, just email us a photo of your receipt and your order number and we'll take care of the rest. 

1. Go into "My Account" in your Azazie.com account: 
   
   
   
2. Find your order and click "Alteration Reimbursement“ under "ACTION": 
   
   
3. Choose the custom dress that you had alterations done to and select "Continue":
   
   
4. Write a detailed description about the alterations you received under the first box, choose how much you would like back under the second box (see alteration reimbursement limits below), upload the photo of your receipt with the "Choose a File" button, and click "Submit": 
   
   

Once the the "Submit" button has been clicked, we will get to work on processing your refund back to your original form of payment. However, if too much time has passed since your order arrived, we may need to refund you via check. If that happens, we'll be in touch.