So you’ve ordered a dress that's been discontinued and now you need to return it? Not to worry! Our discontinued dresses have the same return policies that our regular dresses have!
If you've ordered a standard size dress and you are not 100% satisfied with your dress, Azazie will issue a full refund, minus any shipping or rush fees. The dress must be returned within 10 days of its arrival to you. If you need a larger or smaller size, you will need to return your dress and reach out to our fabulous customer service team with your request! We will take care of reordering the dress in the new size on our end since it can no longer be ordered on our website.
Please include the following information when requesting a new order:
1. Style of dress:
2. Size needed:
4. Shipping address:
5. Event date:
6. Email to invoice:
Rather than refunding your original order, we'll just place an order for you and email you an invoice purely for the cost to ship the new dress out. If you're outside of our return policy, we'll invoice you for the entire amount (dress, shipping, and rush fees if applicable).
If you've ordered a custom size dress and it doesn't fit? So sorry, love! Custom dresses cannot be returned, so triple check all your measurements! We do offer an alterations reimbursement if anything needs to be adjusted after you receive your dress, just send us a picture of the receipt and your order number!
Please see reimbursement limits for our dresses below:
Dress under $99 - Reimbursement limit $35
Dress $100 - $199 - limit $50
Dress above $200 - limit $75