Our sample program is a great way to test the quality and fit of our dresses before you make a purchase. But please keep in mind that during our busy season, samples may be more limited.
You can order up to 3 bridesmaid dresses for $10 per dress or up to 3 bridal gowns for $15 per bridal gown and you can keep the dress(s) for 1 week from the delivery date (prices in USD). Your samples will also arrive with a prepaid return label included in the box so you can ship that back to us.
It takes 1-3 business days to process your order for shipping from our California shipping center, and then anywhere from 1 to 10 business days for your sample dresses to arrive via FedEx Basic, USPS, or Canada Post, depending on where you live.
You'll be given a guaranteed delivery window at checkout and we cannot guarantee delivery any earlier than that window (although it is possible).
We recommend that you do not use gift cards or prepaid cards to order samples as our system is unable to accept that form of payment for samples.
For our Canadian customer's, please refer to our Canadian Sample Program FAQ for more details about your sample program.
REALLY IMPORTANT STUFF:
All samples must be postmarked for return by the 7th day of delivery. If you need to keep the dress(es) longer than a week, email us. We understand that sometimes things happen and you may need them a little longer than 7 days.
We can be reached here for US customers and here for Canadian customers.
However, if you keep the dresses for longer than 7 days and we don't hear from you, we will have to charge you for the full retail amount of the dress plus the full cost of a replacement, including shipping. We would hate to do this, so please do keep in touch!
Samples must be returned to us in the original condition that you received them in with the tags still on. If samples come back and they're obviously damaged but we can fix them, you'll be charged a fee that's determined by the extent of the damage. However, if the dress is returned and there's no fixing whatever is wrong with it (such as they are dirty, stained, coated in animal hair, or have a strong odor) you'll be responsible for paying the full retail price of the dress, plus the full cost of a replacement including shipping.
Please note, samples cannot be taken out of the country (unless ordered through the Canadian sample program). If they are, you will be responsible for making sure they are postmarked for return by the 7th day of delivery, no extensions will be granted for orders that are forwarded outside the US. Returns that don't use our return labels are not our responsibility.
We accept all major forms of payment for sample orders but our system will not accept payments using gift cards or prepaid cards.