WHAT IS THE AT-HOME TRY ON PROGRAM?
We know how helpful it is to be able to test the quality and fit of an item as important as a bridal gown or bridesmaid dress before making a purchase. While we don't have any physical locations to allow customers to try on our dresses before ordering, we've developed our At-Home Try On Program to allow customers to try real dresses in the comfort of their home.
You can find all of the dresses in our At-Home Try On Program here, including:
We do not have Junior bridesmaid dresses included in our At-Home Try On Program.
HOW DOES THE AT-HOME TRY ON PROGRAM WORK?
Through the program you can order up to 3 bridesmaid dresses at a time for $10 per dress or up to 3 bridal gowns for $15 pre dress (prices in USD). You get to keep the try on dresses for 1 week from the date of delivery and then send those back to us using the prepaid return label included in your box.
Try on dress orders take 3-5 days to process before they ship out and once they are in the hands of the carrier (FedEx Basic, USPS, or Canada Post, depending on where you live), it can take up to an additional 10 days for delivery. At checkout, you'll be given an estimated delivery window. Please keep in mind that we do not have a way to expedite orders at this time (we do not have an option for rush shipping including in our contract with our carrierd).
For our Canadian customer's, please refer to our Canadian At-Home Try On Program FAQ for more details about the program in Canada.
CAN I TAKE THE AT-HOME TRY ON DRESSES OUT OF THE COUNTRY?
Our try on dresses cannot be taken out of the country of origin. If the try on dresses were ordered to Canada, they should stay in Canada and if they were ordered to the US, they should stay in the US. If the dresses are taken out of the country of origin, you will still be responsible for making sure they are postmarked for return by the 7th day of delivery. No extensions will be granted for orders that are forwarded outside the US.
CAN I KEEP MY AT-HOME TRY ON DRESS?
At this time, all try on dresses must be returned to us. If the dresses are not returned to us, we will have to charge you for the full retail amount of the dress plus the full cost of a replacement, including shipping. We would hate to do this, so please do keep in touch!
You'll just want to place an order through your azazie.com account for the same style and size if you liked the fit of the try on dress that you tried.
If you don't want to keep the dresses but just need some additional time with them before you send them back, you can sign up to be notified here.
HOW DO I RETURN MY AT-HOME TRY ON DRESSES?
We include a prepaid return label inside the box with your dresses (it will have a barcode, list our address, and include the carrier's name on it). You get to keep the order for up to 1 week after delivery but by the 7th day, you'll need to drop the order off to be returned to us.
Please be sure to read the carrier listed on the return label as the label can only be used for them. We do not recommend using a different return label if you prefer a different carrier as orders returned using a return label other than the one provided by us are not our responsibility, meaning that if the package becomes lost, you could be charged for not returning the dresses.
If you misplace your return label, you can always reach out to us to help you with this but please be sure to contact us by the 7th day.
NOTE: Try on dresses must be returned In the original condition that they were received, with the tags still attached. Try on dresses are so not to be worn, except for try on purposes so if they come back damaged, you may be changed a fee to fix the damage or replace the dress entirely if the damage cannot be fixed (such as in cases where they come back dirty, stained, coated in animal hair, or have a strong odor). If the damage is severe, the cost will include the full retail price of the dress, plus the full cost of a replacement and shipping.